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Business Profile

Clothing Alterations

Alterations by Nancy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took ten garments to Alterations by ***** three weeks ago and was told it would take 2 weeks for her to do the work. She did the waist band alterations on three garments over two weeks after dropping them off. One of the garments of those three was stabbed by a fork and knife and the hem of the stretch pants cut with scissors. I sewed the holes up myself. Otherwise, the waist adjustments on the three was well done. The damaged stretch pants cost $50. She did not do the work after promising many days to do it so after three weeks my husband got the unmended garments (6 stretch pants and one jeans) back and she gave a refund of $105. back. 6x$20. is $120 refund owed. and 1x $15 repair which equals $135 she owed as a refund. She owes $30 back She said she returned 5 stretch pants but 6 were in the back, none altered, with the one pair of jeans not altered. The mistreatment of a customer by her is despicable. She owes $30. in the shorted refund.

    Business Response

    Date: 12/06/2022

    Items were returned by mutual greement. I had refund prepared for when she arrived. She sent in her husband and he was happy with the transaction. I refunded all work prepaid not completed. I do not owe any additional money.

    ***** ******

    Customer Answer

    Date: 12/06/2022

     I am rejecting this response because:  ***** shorted my husband on the refund and damaged a $50 garment so she owes an additional $5. on each garment she returned since I paid her $20. per garment not $15.  She also owes $50 for the damaged wool knit stretch pants that was damaged with numerous puncture holes while in her possession.  The other garments were not damaged.  



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