Complaints
This profile includes complaints for ServiceMaster by Benevento's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Service Master regarding poor service and unresolved issues related to repairs conducted on my home. In February 2024, following a flood in my home, I engaged Service Master to perform repairs through my homeowners insurance. ******** provided me with $10,725 for repairs and living expenses. I was informed by Service Master that my portion for the work to begin was $6,700, which I paid promptly.The repair work was completed in May 2024. However, shortly thereafter, I noticed that the cabinets they installed were cracking and chipping. I promptly contacted ***, the Project Manager, providing him with pictures of the damage. Unfortunately, he did not return my calls or respond to my messages.Despite my efforts to communicate with the company regarding these issues, I received no response. On August 26, 2024, I was contacted by ***** from Service Master, who informed me of an outstanding balance of $5,767.70. I was shocked, as I had already fulfilled my financial obligation based on the terms outlined by my insurance.I expressed my refusal to pay any additional amount, especially considering the unacceptable quality of the work completed. I questioned why this balance was not addressed prior to the completion of the work. ***** suggested a payment plan of $500 per month, which is beyond my budget. After negotiating, we settled on a potential payment of $300, but only if the necessary repairs were made ************ my surprise, I later received a promissory note for the $300 monthly payments, which included $1,585 in interest, bringing the total balance to $7,353. I refused to sign this note, as I was never informed of any additional payments beyond my initial $6,700.I firmly believe that Service Master has not only failed to provide adequate service but is also attempting to charge me for costs that were never communicated to me initially. I am seeking your assistance in addressing this matter,
Business Response
Date: 09/24/2024
To Whom it May Concern,
We have reached a resolution with the customer, ******* *******. Below is the current status of the account based on solution agreed to by the customer and **********************:
"******* started her payment plan last week. I have attached the signed promissory note and her payment schedule, which I will upload to Docs under the Payment Plan folder for reference. She provided us with her card information so we may process the monthly payment.
I submitted a credit request for $251.01 because there was an error when I sent her an invoice. I spoke with ******, and we both agreed that we should honor the amount and move forward. Per our payment agreement, the lien will remain until the job is paid in full. Also, we will waive the lien fees of $348.00 if the balance of $5,169.69 is paid in full within a year."Please let us know if there is any further information that is needed on our end to close this complaint. Thank you.
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