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Business Profile

Alcoholic Beverage Service

Spirits Reserve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholic Beverage Service.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 bottles of Captain ******************************************** on March 27th and it is now May 14th, I emailed them numerous time and even tried to call them but no response. I went to there website and its down for some reason. The number i have is **************

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction/ 11/23/2023 Order# SR-***** I purchased a product from this merchant and the incorrect product arrived. The product was a bottle of rum. I contacted the merchant to explain the issue, as well as request an exchange or refund and I was refused this request. The merchant said that not all products listed on their website is what the customer will actually receive. This is fraud. I have attached images of the product ordered and the product received to this complaint. Furthermore, the merchant is allowing alcohol delivery to a ********** address without proof of age.

  • Initial Complaint

    Date:11/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DATE OF TRANSACTION WAS OCTOBER 27 2023. I DID NOT RECEIVED MY PACKAGE. I TRIED CONTACTING SELLER BUT THEY ONLY RESPOND AT THE BIGGINNING BUT NOW THEY HAVEN'T RESPOND TO ANY OF OUR INQUIARES. I PAID $43.86 AND I WANT MY MONEY BACK. THE ****** #SR-15676. SPIRIT RESERVED ASKED ME TO SUBMIT A CLAIM THROUGH *** WHICH I DID AND IN THE ***** THEY STATED THAT WILL SOLVED MY ISSUES AS SOON AS I SUBMIT THE CLAIM BUT TODAY I CALLED *** AND THE SELLER HASN'T SUBMIT AND RESPOND TO *** INQUIRY. I WANT MY MONEY BACK.

  • Initial Complaint

    Date:10/25/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date if Transaction: 10/6/23 TRACKING NUMBER 1ZC8967E0316727021 ORDER NUMBER #SR-14304 ITEMS 1x Sugarlands Eggo Nog Appalachian Sippin' Cream

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 bottles of ************* bourbon and never received. Place is a scam and needs shut down.

  • Initial Complaint

    Date:06/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two bottles of a hard to find product on May 26, 2023. I was told that the product could be expected in approximately 5 days (5/31).On day 11 (6/6), checked the tracking information. It showed that a *** tracking number had been created, but no package had ever been given to ***. I then emailed the customer service department, as directed on my receipt. I immediately received an auto-response that included the original tracking number and a message that asked if that resolved my issue. I said it had not resolved my issue, and I still needed to connect with someone about the shipment. I never heard back.I have tried calling several times, but the phone number appears to not be real. It puts me on hold briefly, then says that they cannot take my call at this time, and hangs up. I have tried it several times at different days and times (during the business day).I have now disputed the charge with my credit card and emailed this company to let them know. I would like a full refund for my purchase.

  • Initial Complaint

    Date:01/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online on 12/27/22 I payed an extra $22 for 2 day shipping. When tracking the order its saids label created, when calling *** who's supposed to deliver, they are never received my package from sender, and i believe them. There is no real customer service, No one answers the phone is goes to voice mail. Other reviews on their site has the same complaint. I believe this online store is a fraud. There is no way for me to ask for a refund. I lost $71. This store has to be stopped

Spirits Reserve is NOT a BBB Accredited Business.

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