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Business Profile

Liquor Store

Beverage House Liquor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a bottle of **** by **********! On April 19 and have yet to receive any shipping info as of 6/4/24. I have reached out to ********************************************************** with no response. Vista Wine Spirits is scamming people. I lost $121.97.

  • Initial Complaint

    Date:04/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle from the distiller/company site on March 31st and was automatically handed off to this business for local fulfillment/shipping. I received no order confirmation from them but my card was charged. After waiting multiple days, I found the companys info by looking at my credit card statement and called their customer service. I was then emailed an order confirmation showing my order was packed and provided with tracking information. I was told the order would ship the following day. After waiting for more days and seeing the tracking information continue to update to a later date for shipping, I called again and requested to cancel and receive a refund, as by then I had read multiple reviews by other customers who stated that they had been through similar nightmares and with the company. The customer service agent gave a vague answer as to when my refund would process and suggested I wait a week and call back if I saw no refund. This company is very fishy and has a track record of scamming customers. It is now April 13th, 2 weeks after I placed my order and 6 days after calling to cancel and I still have not been refunded. I want my card refunded or I will report the charges to the bank as fraudulent.

  • Initial Complaint

    Date:03/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered cognac on 1/25/2024 from Vista Wine Spirits order number LEPORTIER13863. I contacted them and someone said it would go out in February with the next shipment. I never received the product. i requested a refund and no one has responded.

    Customer Answer

    Date: 03/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:02/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the laportiershay acholoc beverage on 19 Jan ****, the company said they would send product at the end of Jan ****,, however I did not receive the product nor was I issued a refund my order number is. Laportier13030 Ive called multiple time no refund or confirmation on the multiple attempts to cancel order

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a bottle and it never arrived no tracking info provided ORDER NO. LEPORTIER11496 January 11, **** ITEMS ORDERED LE *********************** VSOPLE *********************** VSOP x 1 $98.99 Subtotal$98.99 *** Ground (5 Business Days)$15.00 ************* Tax (6.0%)$6.84 Seminole County Tax (1.0%)$1.14

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on November 13, 2023 I ordered two bottles of ***************************** Prosecco wine. Today is January 2, **** and I have not received my merchandise as of yet. Vista wines in ********** is responsible for filling this order and GLS or GLO shipping is responsible for shipping this order. I have spoken to representatives from both of these companies and have not gotten a reasonable answer from either one. I paid a total of $69.24 including a $17.99 shipping fee.

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase bottle on Shay **** from LePortier. Confirmation number LEPORTIER2779. WHne the bottle arrived it wasn't sealed correctly where it was leaking and the box got stained. I sent request on 8/25/22 advising them of the issue with no response. I contact the company again on 8/31/22. This time I got a response on 9/1/22 advise by a ****** someone will contact me to resolve the issue. I was then contacted by a ************************************************************ advise she will resolved the issues, They requested I send the bottle back for a replacement that they will send me a fedx label to send it. She referral another worker by the name of ****** to send me over the label information. Yet as of today I have not received such label to send the bottle back.*******************************

Beverage House Liquor is NOT a BBB Accredited Business.

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