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Business Profile

Tuxedo Rentals

Friar Tux Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Friar Tux on Saturday October 7th to get fitted for and rent a tuxedo for my sister's wedding. When I went to pick up the suit, I was informed by the "manager-in-training," ***********************, that they had ordered the incorrect suspenders which I had paid $25 for (to keep). She assured me that they would have the correct suspenders by the wedding day (Saturday October 14th). Unfortunately, they gave me the incorrect suspenders again, and I did not find out until I got to the wedding venue.When I returned the tuxedo on Sunday October 15th, I simply asked for a $25 refund for the incorrect suspenders. I was told by ***** that I would not be given a refund since the wrong suspenders were opened (even though it was the store staff that opened them). ***** was extremely disrespectful, and even attempted to blame my group for ordering the wrong suspenders, even though they admitted to their mistake at my fitting appointment. She also said "well you already got a big discount." ***** should not be working here considering her lack of professionalism and abhorrent attitude.When I asked to speak with *****'s manager, I was told that was not possible without being given a reason or even a first name. She insisted that I reach out to "Corporate" for a refund.I am demanding a refund of $25 from this business.

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