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Business Profile

Alternative Medicine

Vital Total Health Medical Group, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vital Total Health Medical Group manages both the scheduling and billing for my healthcare provider, ******* ******, MD. For telehealth appointments, I typically receive a link to the appointment about an hour beforehand. However, prior to each appointment, a representative from the medical group calls me and demands payment, claiming that the amount is my copay. I have confirmed with my insurance company that the amount they are demanding is incorrect.On two separate occasions, this representative, usually someone with a heavy Indian accent, has demanded payment for an incorrect amount. Today, when I refused to pay, she cancelled my appointment, denying me access to medical care. This was the first time my appointment was cancelled, but the second time this person has tried to collect an inaccurate payment over the phone.Additionally, on one occasion, the same representative called and asked if I wanted to pay for massage services, which seemed completely unrelated to my medical needs.I believe these actions are part of a fraudulent or unethical practice aimed at extracting incorrect payments from patients. Canceling appointments over a refusal to pay an inflated or erroneous copay is unacceptable, and the inappropriate offers of unrelated services are concerning.I would appreciate your assistance in investigating this matter and ensuring that Vital Total Health Medical Group is held accountable for their actions. I am requesting that this company cease these practices and allow patients access to care without being subjected to improper billing demands.Thank you for your time and attention to this matter.Sincerely,******* *********

  • Initial Complaint

    Date:01/04/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 14 and August 31 I had appointments with *********************. Upon leaving August 31 I was told I owed $214.03 for unmet deductible, I paid this. Upon calling my insurance company I was told no claim had been submitted. I called the billing manager, ***************** several times. He seemed very confused and kept saying hed investigate and call me back but he never did. I called the office and spoke with ****** October 21 who told me the claim had not been submitted for lack of notes and she said she would call me back the following week which she never did. I emailed the company November 2 and **** responded the next day saying they would issue a refund check the next week. She did not do this and on November 22 I emailed again. **** said she would check with the ******************* She never responded and did not respond to me email December 19.I would like a refund of $214.03.Thank you,I can forward

Vital Total Health Medical Group, Inc. is NOT a BBB Accredited Business.

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