Business Profile

Auto Insurance

CSAA

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s business profile for CSAA was created in May 1932. A review of CSAA complaints was completed in June 2025

BBB suggests consumers review the link below for additional information regarding assistance and conditions of coverage.

https://mwg.aaa.com/membership/terms-and-conditions
https://mwg.aaa.com/insurance

Complaints

This profile includes complaints for CSAA's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

359 total complaints in the last 3 years.
112 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of AAA for 5 years. I used the service once. It was satisfactory. Today I called to have my car towed to my sons place. He resides at his place of business to do security. He is going to repair the car for me. Because it isnt a certified mechanic shop they refused. I paid for 3 tows a year. I understand towing mile restrictions. I do not understand how they can just deny me a service I have paid for. I am angry. And I am not going to renew my membership. But most of all I think this company needs to provide the service people are paying for.
Business Response
Date: 01/27/2025
Please forward to ********* NCNU at ************************** for review/response. **********************************************
Business Response
Date: 02/06/2025
We have made a business decision to refund member $99.99 per her request. Check has been ordered which she should receive within the next ***** business days.
We do want to offer apology that she was not aware of the towing guidelines.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB:Thank you for reading this letter, I would like to file a complaint and get my money back about my auto insurance company ***, heres the story, I was out of country for 2 months from April/2024 to end of May /2024, so I called the *** and let them know and stoped the insurance service, after I got back on 6/1//2024, I called in again spoke with a gentleman over the phone told him that Im back, I need to start drive my vehicle and would like to start my insurance as before, nothing changed just as before, he said ok but theres a payment due of $95 that I need to pay, i said ok, so after couple days later I received a letter from DMV , the letter saying that my car will be suspended on 7/1/2024, and. Theres a reinstatement fee $14 I need to pay, so I called *** again ask them whats going on how come my insurance is back but still receive the suspended letter, they found out that the gentleman who I spoke at first time bring my insurance back but he forgot to put the liability back to the insurance that is why I received a letter from DMV, also theres still another payment due $210 to put the liability back, so I made the payment to *** and DMV also send the approve insurance back to DMV otherwise I can not drive.I was really upset because of the mistake of they made, but the lady who spoke to me over the phone her name is *******, she said she will take care of this for me and let her supervisor know and they are willing to reimburse me payment of $210 + $14 dmv fees for me, we email each other couple times , she said its still processing, it will take 14-21days, but after September/2024, I didnt hear anything from her, I email her but she never replied. On 1/16/2025 I called *** again ask whats the status of my reimbursement, I talked to their supervisor name ****** ******, he denied the request said they will not pay me back.I would like my money back as they promised please. Thank you!
Business Response
Date: 01/27/2025
Please forward to ********* NCNU at ************************** for review/response. **********************************************
Business Response
Date: 02/04/2025
Dear BBB,

We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. Telephone contact attempts to the complainant have been unsuccessful. CSAA corresponds with the CA DMV electronically and has corrected the situation. A refund of the incurred reinstatement fee has been issued and sent to the address on file. We are unable to accommodate the complainants request for a refund of valid insurance premium, as it would be a violation of state insurance regulation.

Sincerely,

CSAA Insurance Group Policyholder Relations
Customer Answer
Date: 02/07/2025

Complaint: 22846337

I am rejecting this response because: I paid at the first time when I called in to *** request to bring everything back and start to drive my vehicle, but the *** representative made a major mistake, he didnt put my liability back, that means I can not even drive on the road, that means I can not drive without liability covered, thats why DMV sent a suspended letter. what about I got pull over on the road then it will be driving without insurance, I cant imagine how bad it is. *** representative made a mistake, he represent for *** company, then *** should take the consequences and pay the price, thank you.
At Sep/2024 when I emailed *******, she promised that I will be reimbursed for all that money, just need 14 days to processing after couples month no reply no response, then a totally different story?? Denied everything as promised. Honesty,I cant take it. As a royal customer for more than 10 years I never made a late payment, always paid on time, is it how *** treat their customers like that..? I need the money back and please take the consequences and pay for the mistakes. Thank you!
Sincerely,

Shengdi ***
Business Response
Date: 02/07/2025
Dear BBB,
Contact was made with the complainant to further explain our position. As noted in our initial response, we are unable to waive valid insurance premium.
DMV fees have been reimbursed. We now consider the matter closed.
Sincerely,
CSAA Insurance Group Policyholder Relations Department
Customer Answer
Date: 02/07/2025

Complaint: 22846337

I am rejecting this response because: I do not accept the offer from AAA, very rude and disappointed, please do not close the case, they are not doing as they promise on the email back on last year July~ September. Please please careful review the pictures I uploaded.

Sincerely,

Shengdi ***
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We opened a claim for an accident through our insurance company AAA in Northern California. (*******/*********). The car was repaired in 2021. The repairs were covered by ***. We recently went to get an estimate for the value of the car for trade/sale. We were informed that the car was totaled by *** due to the accident in 2021. By the car dealer. We were never informed the car was a total loss. I contacted AAA and was told that we were not required to be notified as we were not the lien holder. However the lien holder was also not notified. We still owe payments on the car. We have been paying them for the last 3 years on a salvaged car and have been told the car is only worth $300. I feel *** had an obligation to notify us or at least the lien holder that the car was a total loss. *** said they can see in their notes that the auto shop was reimbursed for the billed amount. Per AAA the auto shop had estimated the cost of repair was just under the threshold of the vehicle so AAA never followed their standard procedure with a totaled vehicle. We were told it was an error and unfortunate for us. However they approved the repair and paid it knowing it was above the threshold and the car would be reported as a total loss with ***. We approved the repairs without being provided crucial information.
Business Response
Date: 01/30/2025
Dear BBB,
We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. We have reviewed the complaint to your department which was received on January 24, 2025. I have provided the information you requested below.
We have reviewed the concerns listed in this complaint. This vehicle was approved for repairs but was erroneously marked as a Total Loss in our system. We have submitted the correction to the appropriate entities to get this reversed and have notified the complainant directly of the resolution.
Sincerely,
CSAA Insurance Group Claims Department
Customer Answer
Date: 01/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:01/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rate hike on Insurance due to having a wreck after 11 years of being a customer.Paid them around ***** approx and have 5 cars only one worth more that 7k but want us to pay an additional 200 up to $800+. The pay out to me was 15k. I am no risk to the company but they keep saying that is why. Its unfair for us not to have a choice and these insurance companys do whatever they want. I have 5 vehicle a house and 2 rent houses. No mortgages but since Im a single income family home I cant hardly make ends meet. All my out going is to insurance food and elect.
Business Response
Date: 01/30/2025
Dear BBB,
Contact has been made with the insured. They declined review of their policy rates and stated they have decided to switch to a different insurance carrier. No further action taken.
Sincerely,
CSAA Policyholder Relations
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue happened on 1/4/25 when my battery was going out and I called my membership services to get assistance on their "Test, check and if not replace the battery" if was bad.This is what comes under the ****** information for AAA roadside assistance per their warranty and battery replacement.Yes, AAA will replace your car battery if it is deemed faulty through their roadside assistance service; if your battery fails a test conducted by a AAA technician, they can install a new AAA battery on the spot, including recycling your old one. Key points about AAA battery replacement:Member service: ************ is available to *** members. On-site replacement: A technician will come to your location to test and replace the battery if needed. Battery testing: They will first test your battery to determine if it needs replacing. Warranty: AAA batteries often come with a warranty, allowing for free replacements within a certain period. I ended up cancelling the ticket for the help I needed if they were not going to replace it and purchase the battery and replaced it myself. I feel I want to be refunded for what I spent, ****** for the battery.
Business Response
Date: 01/10/2025
Unfortunately we can ot refund him for the battery. If he had purchased the battery from us there would be charge.
Sincerely,
Lakshmi Pal
************

Customer Answer
Date: 01/10/2025

Complaint: 22775733

I am rejecting this response because:

Sincerely,

***** *****
Customer Answer
Date: 01/10/2025
There is a part of that mentions in the policy membership that they cover Triple AAA battery, but with the calls to the mainline and verbiage it is not clear and as well seems like they will replace any battery if the technician deems it does not pass a functional test. Please be clear to the consumers as this causes confusion and therefore, they assume that they are covered as I thought I was.
Business Response
Date: 01/10/2025
They will replace provide it was a AAA installed battery and still under warranty.
Sincerely,
Lakshmi Pal
************
Customer Answer
Date: 01/10/2025

Complaint: 22775733

I am rejecting this response because:

Sincerely,

***** *****
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 22, 2024, *** charged a credit card $167 and some change for a membership renewal in which I wasnt seeking renewal or starting again as of yet. AAA stated that the renewal date was October 22, 2024, and has offered only a prorated refund back to the renewal date. I believe this approach is unfair, as I have not used the service since October and the card was not meant to be on file and Definitely not for two people and am seeking a full refund of the charged amount.AAAs policy of denying a full refund under these circumstances is not reasonable. A prorated refund based on a renewal date more than two months prior to the charge does not reflect good customer service, especially when the membership services were unused during this period.I have been a loyal customer of AAA and value their services; however, I feel this situation has been handled poorly and does not prioritize customer satisfaction.Desired Outcome:I am requesting a full refund of for the membership charge processed on December 22, 2024. I have contacted *** customer service to dispute this charge, but they have refused to issue a full refund. Their offer of a prorated refund is insufficient and does not reflect the fact that no services were used during the renewal period.
Business Response
Date: 01/06/2025
Please forward to ********* NCNU at ************************** for review/response. ************************************************
Business Response
Date: 01/07/2025
I have been informed by the membership group that the difference has been refunded back to the credit card on file.
Sincerely,
Lakshmi Pal
************
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep raising rates on my car insurance. And my car is 10 years old !! The blue book value isn't much. They are over charging me. Azh4231220142. Policy number. But that's simply outrageous to charge $1,500 Plus for a Year's Insurance auto. when last year's was only a thousand for the total insurance including renting I have liability on one car and the other car is full coverage but with the high deductible. They year after year have raised rates when the car value has gone down. I have no accidents no tickets and I have had none reoccurring for years. I believe they are fraudulently charging me or fraudulently charging people and it needs to be brought to light. They are raising rates when cars aren't even worth as much. I included a screenshot that was my total insurance renters plus two auto insurance for 1400 I have it 1500 just for auto insurance for two cars with raised deductibles and less coverages.
Business Response
Date: 01/15/2025
Dear BBB:

We are in receipt of your offices inquiry and welcome the opportunity to address any issues raised. Contact was made with the complainant this afternoon to address his concerns.

Sincerely,

CSAA Insurance ***************************************
Customer Answer
Date: 01/15/2025

Complaint: 22772073

I am rejecting this response because:

Sincerely,

******* Berkeley
There no good reason for them to raise it that high for a 10 year old car that they're not even going to Value the price or value of.
Business Response
Date: 01/21/2025
Dear BBB,

We are in receipt of Zachary Berkeley's follow up concerns and welcome the opportunity to address any issues raised.

After a careful review of the policy, we found the following factor contributed to your premium increase:

An Arizona policy rate revision which went into effect for all policy renewals after 03/01/2024.

The companys action to modify premiums is necessary to make the rate that we charge adequate. A company must remain solvent and be able to pay out in the event of large or numerous claims.

We hope this provides the clarity you were seeking. We now consider the matter closed.

Sincerely,

CSAA Insurance Group Policyholder Relations Department
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got in an automobile accident 6/2021 and filed a claim with my insurance AAA. I was in and out of hospital from that time until 2023 hospitalized with COVID and nearly had leg amputation from leg wound wouldnt ******** said there is no time restriction for the claim. 7/2024 I contacted them to continue claim went to their preferred shop. They asked me if I would commit to have them do repairs and I did not commit they sent AAA estimate for $1600. I asked shop why so they said they will not complete the estimate unless I commit to them doing the work.I complained to AAA and ask them if I could take it to my own shop They said yes, so I did and I received an $9045 and they said it was sure to increase with discovery work. I submitted it to *** however, the agent would not accept it. She gave me a reason and I contacted the shop and they gave me a different reason so I then had it towed to a different preferred shop based on the agents recommendation they gave me a quote for 2700 and notified me AAA instructed them to only quote Certain things instead of all the damage they have now had my vehicle for one month and Im paying out-of-pocket for a portion of the rental theres been no progress and they attempted to deny the claim would know valid reason they are not honoring the contract I have with them and Ive spoken with the manager and the manager seems to Be Just as dishonest as the agent both using the shop as a scapegoat, but when I contact the shop they say AAA is controlling the situation. I am self employed I have lost jobs as a result of not having my truck I cannot afford to pay for a rental. I went to the same shop and asked them to give me an out of pocket estimate which they completed immediately it was $10,000 This did not include the potential frame approx $7,000 I asked whats delaying everything, they said AAA has created delays every step of the process.I need a cash settlement from AAA for vehicle repairs and time loss from work.
Business Response
Date: 01/14/2025
1/14/2025

Better Business Bureau, ****

Re: BBB File Number: 22766977

Dear Better Business Bureau, ****:
We are in receipt of your offices inquiry. We have reviewed the complainants concerns to your department.
Below you will find our response concerning this matter.
After careful consideration, we determined that some of the damages claimed were unrelated to the accident that occurred on 6/28/2021. Under the terms of the insurance policy, we are only able to indemnify our insured for damages that are related to a loss covered under the policy.
We will be advising our insured.
Should you have any questions or require any additional information, please let us know.

Sincerely,

CSAA Insurance Group - Claims Department
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aaa Insirance is denying my renters insurance claim for my theft of items even tho I gave them a police report proving the break in . They dont honor claims they just take your money. Dont do business with this company
Business Response
Date: 01/06/2025
Hello -
We are in receipt of your complaint. We will need to refer you to your local AAA that services your vehicle policy. Please contact AAA Texas at ************ for service and ************ for claims.
Thank you,
CSAA IG - Policyholder Relations
Initial Complaint
Date:12/23/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Membership # *** 005 ******** 2Ive been a loyal AAA member for years, and I am appalled by the utter lack of professionalism and care demonstrated during a recent incident involving my RV, i entrusted my RV to AAA who dispatched Anthonys Towing. When I went to retrieve my RV I was shocked to discover it was missing. The complete lack of communication from AAA was mind-boggling; the representative on the phone didnt know that my RV hadnt been delivered. After some frantic digging, I learned that my RV had been abandoned on the side of Highway 70 at ************. A back tire had fell off shearing off the studs. Anthonys towing left it there, with a note claiming that *** instructed him to leave it safe and that they would handle the rest. I was horrified to find my RV sitting abandoned on the highway, having been vandalized and burglarized. The catalytic converters were cut, batteries stolenetc. I called *** and they took report. What infuriated me further was being told by *** that they bore no responsibilityblaming Anthonys Towing instead. I was left to deal with the fallout, including finding someone to fix the damage caused while my RV was in their possession. I had expected a responsible company to safeguard my property, and instead, I was left with a shattered sense of security. As a disabled individual in a wheelchair, the ordeal was even harder. I am demanding that AAA step up and reimburse me for the theft, the tire replacement, the mechanic and all the unnecessary expenses incurred due to the complete breakdown of communication within your company
Business Response
Date: 01/24/2025
********* Towing is an independent contractor which provides Emergency Road Service to AAA members. Independent contractors are not employees or agents of *** and *** is not legally liable for the acts or omissions or negligence of independent contractors. Nevertheless, we try to assist our members in resolving disputes with **** independent contractors.

We have contacted the management of ********* Towing and there was no evidence found to associate that the towing company is responsible for any stolen parts alleged damage to your RV with towing procedures, service equipment or actions by the service technician. I regret that our reply couldnt be more favorable.

Should you have any questions or require any additional information, please do not hesitate to contact me,

Lakshmi Pal
Member Relations - Corporate Headquarters
**************
********************************************************************************************************************************************************************************************************************************************************************************************************************************************************
Customer Answer
Date: 01/26/2025

I am rejecting this response because,
Contrary to ***'s claim of non-responsibility, I assert that AAA bears direct responsibility for the complete failure of service and subsequent damages to my property. Specifically:

1. ********* Towing, dispatched by ***, abandoned my ** on the highway with a mechanical failure (sheared wheel studs).

2. The towing service left a note indicating AAA would "handle the rest," demonstrating an expectation of ***'s continued involvement.

3. While abandoned, my ** was:
   - Vandalized
   - Burglarized
   - Catalytic converters stolen
   - Batteries removed
   - Left in an unsafe location

4. I have documentation from ********* Towing confirming they left the ** expecting AAA to complete the tow.

As a AAA member and a disabled individual, I relied on your service to safely manage my vehicle during a breakdown. Your contracted service and subsequent handling of this incident represent a complete breach of the trust and protection I expected from my membership.

I am demanding full compensation for:
- Stolen catalytic converters
- Stolen batteries
- Wheel stud and tire replacement
- Mechanic repair cost
- Emotional distress

I expect a comprehensive investigation and a full resolution within ******************************************************** further legal action.

Sincerely,
****** ******

Business Response
Date: 02/20/2025
We have tried calling this member with no success. If she can call us ************.
Customer Answer
Date: 02/22/2025
I am rejecting this response because: we are still sorting this all out !

Complaint: 22721218
hello, I called the number provided and I was informed to price the catalytic converters and batteries here is the estimated cost.
Professional ************ Catalytic Converter Replacement
2000 Southwind Class A *************** Chassis)
Date: February 22, 2025
Location: ************, **
-------------------------------------------

SERVICE LOCATION:
*************
*****************************************************************************************
**************

PARTS:
Catalytic Converters (OEM Ford)
- Quantity Required: 2
- Parts Cost: $1,892.00
- Includes mounting hardware & gaskets

LABOR:
- 3 Hours @ $195.00/hr
- Labor Total: $585.00

-------------------------------------------
Total Parts: $1,892.00
Total Labor: $585.00
TOTAL ESTIMATE: $2,477.00*

*Price quoted by **** dealership in ********
Valid for 30 days
---------------------

BATTERIES :
1. House Batteries:
- 2 Optima YELLOWTOP D31A
- Price per battery: $399.99
- Subtotal: $799.98

2. Engine Starting Battery:
- 1 Optima REDTOP Group 78
- Price: $289.99
- Subtotal: $289.99

please reach out to me through this BBB page or you can call and leave a voicemail I get bad reception so my phone doesnt always ring .
Sincerely,

****** ******
*****************
STE 12 #***
********, ********
Business Response
Date: 02/28/2025
I have tried calling her again with no success.
Please have her call to discuss further.
Sincerely,
Lakshmi Pal
************

Customer Answer
Date: 03/01/2025

Complaint: 22721218

I am rejecting this response because:

I have left a couple messages as well. I did leave my new phone number on my message however I want to send it on this as well. I will be trying again on Monday to further discuss this issue.
my numbers are as follow:

************ cell. Work ************

Sincerely,

****** ******
Business Response
Date: 03/10/2025
We have sent member a Release letter to sign and return to us. Plus we have left messages for her.
We are still awaiting her response.
Sincerely.
Lakshmi Pal
925 274 n8102

Customer Answer
Date: 03/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
thank you

Sincerely,

****** ******

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CSAA is NOT a BBB Accredited Business.