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Business Profile

Cable, Internet and Radio

Ham Radio Outlet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable, Internet and Radio.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint regarding a misleading and deceptive business practice by Ham Radio Outlet (HRO), a company that sells amateur radio equipment via its website (*********************************).On the evening of 5/21, I purchased an amateur radio transceiver from **** website. The product page clearly indicated that the radio was in stock at their ******* location. Furthermore, the website stated that orders would be fulfilled from the nearest location with stock available. Given these representations, I had every reason to expect that my order would be processed promptly and shipped from ******* within a business day, as is customary.However, on the morning of 5/22, I received an email from HRO stating that the radio is now on backorder and that I am seventh in line to receive one when it becomes available. This development came after my payment was processed and the order was confirmed under the premise that the item was in stock.This situation is deeply troubling for several reasons: False advertising: The product was advertised as in stock when it was not. Bait-and-switch tactics: I was induced to place an order based on misrepresented availability, only to be informed afterward of a delay. Failure to deliver as promised: The company misled me on shipping timelines and fulfillment location.These practices are not only unethical but may also violate consumer protection laws regarding online retail conduct and truthful advertising. At best, this reflects gross incompetence in inventory management; at worst, it appears to be a deliberate attempt to secure sales under false pretenses.I request that this matter be investigated promptly. I also urge your office to review HROs advertising and order fulfillment practices for broader patterns of misconduct that may be affecting other consumers.

    Business Response

    Date: 05/30/2025

    PDF response attached.

Ham Radio Outlet is NOT a BBB Accredited Business.

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