We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Food Manufacturers

Del Monte Foods
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Del Monte Foods's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Del Monte Foods has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom (a disabled senior)as well bought 2 cases of the fruit cup snacks.eats them on regular bases.bought yesterday when I took her to Walmart.chocked on wood splitter in pineapple.then another piece she found as well as I have a picture.was very upset since she use to have a trake and has issues.please be aware since could have been a toddler as well.now being cautious with these products

      Business Response

      Date: 04/08/2024

      Good morning,

      Thank you for contacting us. Product quality is extremely important to us, and we are very concerned about both *********************** and her mother's experience with our product. We've made several attempts to reach ************** and we've left several messages, most recently we left a message with "****" on Friday 4/5. As part of our investigation into this issue we would like to gather some additional information about this issue, including the manufacturing info from the cup. 

      I assure you this is not the quality we expect you to receive, and we again apologize for this unpleasant experience. We would still like to speak with you, if you could contact us at ************** at your earliest convenience, when calling please ask for *** and provide the ref# *******.

      Sincerely, 

      *****, Del Monte Consumer Affairs

    • Initial Complaint

      Date:02/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a couple Cans of peaches and there was mold on the peaches in the can and the best buy date hadn't expired. Photos show the issue. Some people pointed out the bad peaches as this fruit was dumped into a fruit salad and at the end of a can the photos showed what was found.

      Business Response

      Date: 03/04/2024

      Good afternoon,

      We were able to speak with **************** on 2/20/2024. This certainly isn't he quality we expect our consumers to receive when they purchase our products and we've sent a goodwill gesture in the amount of $50 dollars to reimburse him for the loss of his fruit salad. 

      We thank you again for bringing this issue to our attention. If you have any additional questions or concerns don't hesitate to contact us.

       

      Sincerely, 

      *****, Del Monte Foods Consumer Affairs

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 12 pack of fresh cut green beans at BJs on December 10th. I noticed an excessive amount of liquid in the can. The amount of green beans was not enough for 3 adults. I have measured the liquid in subsequent cans,each can has just under one cup of liquid. I am paying for a lot more liquid than I have in the past. I like del monte green beans but I dont like being cheated.

      Business Response

      Date: 01/03/2024

      Good Afternoon,

      We were able to speak with ****************** on 12/20. We certainly regret her experience since this is not the quality, we expect our consumers to receive when they purchase our products. ****************** was able to provide the production info from the cans that she purchased, and we sent her a goodwill gesture to refund this purchase and to try the product again. 

      Product quality is extremely important to Del Monte foods and we appreciate the opportunity to address this issue. If you need additional info, please don't hesitate to contact us.

      Sincerely, 

      *****, Del Monte Consumer Affairs

    • Initial Complaint

      Date:12/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made every effort to contact delmonte in ******, but mail etc comes back, no such address, etc. I was buying peaches as they were like what I used to can myself. However, the last purchase I made at Thrifts the peaches were as ************* and tough. I was upset as I am 96 and on a low income, so the peaches are a luxury which I had enjoyed.

      Business Response

      Date: 01/04/2024

      Good Morning ****************:

      Following up on this complaint, unfortunately this was sent to Del Monte Foods *** in error. We sell Del Monte branded products in ***************** and parts of Aisa and South *******. Del Monte branded products sold in ****** are produced and distributed by a separate company/companies that are in no way affiliated with Del Monte Foods, Inc. I did send an email to **************** referring her to Del Monte ******* contact us page on their website, *******************************************************. Unfortunately we dont have any additional info to provide to her. 

      Please let me know if you need any additional information to remove this complaint from our record.

      Sincerely,

      *******************
      Del Monte Foods Consumer Affairs Manager


    • Initial Complaint

      Date:12/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/10/2023 While watching the Bucs game I was eating the pairs and choke on a stem .

      Business Response

      Date: 12/27/2023

      Good Afternoon,

       

      We are certainly concerned about **************** experience, and we attempted to reach him at the email address provided. Unfortunately, we haven't received a response. The phone number listed in the contact is missing a number, but if you can respond with the correct daytime phone number we would be happy to call you. We can also be reached at ************** (please ask for *** when calling).

      Thank you and we look forward to hearing from you

       

    • Initial Complaint

      Date:10/18/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Over the last two to three years I have been buying Delmonte citrus salad (fruit in a can) and their grapefruit in a can, from stores like ****************** and through Amazon online. Overtime, the citrus salad remained consistent, however, in this last year, the grapefruit is no longer in "sections" like it used to be. Now, the can is full of grapefruit pieces which is not as advertised on the face of the can. On the can, one sees a picture of grapefruit sections, like it used to be, and like the citrus salad is advertised and remains true to date. I think the advertisement is no longer truthful about what's in their can of grapefruit. Yes, the prices continue to go up on both, but that is not the underlying reasons for this complaint. Although their pricing and availability has become untenable, I do not think there is truth in their advertisement on their can of grapefruit. Upon opening a can, it looks like leftover pieces of grapefruit floating in the juice, not grapefruit sections, as advertised, on their cans. Thank you.

      Business Response

      Date: 11/02/2023

      Good afternoon,
      We are concerned about this report, and I assure you that this is not the quality we expect you to receive. We appreciate you bringing this to our attention. 


      We've been trying to reach **************** at the number provided to discuss the issue and get some additional information from the can so that we can report the manufacturing information to our QA team. We would also like to provide her with a goodwill gesture with the hopes of restoring her confidence in our products. If there is a better daytime phone number we can reach you at please let us know. 

      Thanks again for reporting this issue, we look forward to speaking with you.

      Sincerely, 

      *****, Del Monte Consumer Affairs.

    • Initial Complaint

      Date:07/05/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a can of corn I poured the corn in to a pot in which there was a dead worm of some sort in the corn

      Business Response

      Date: 07/18/2023

      Good afternoon,

      I can assure you that we are concerned about this report. This is not the quality we expect our consumers to received when they buy our products. We've made several attempts to reach ****************** by phone (7/10, 7/12 and 7/17).We've also sent a follow up email. As of today, we have not received a response. We would like the opportunity to restore your confidence in our product with a goodwill gesture. We would also like to collect some additional information from the can to aid our quality assurance department in their investigation of this complaint. 


      If you could contact us at your earliest convenience, we will be happy to assist you. We can be reached at **************, please ask for *** when calling. 


      Sincerely, 
      *****, Del Monte Foods Consumer Affairs

    • Initial Complaint

      Date:05/29/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Can inscription SDP ****** P04:04 Roughly 25% of peaches contained substantial bark residue on the slices, rendering it uneditable. Ended up discarding majority of can, regrettably.

      Business Response

      Date: 06/01/2023

      Dear *************:

      Thank you for contacting us regarding your recent issue with our peaches. Product quality and safety is extremely important to us and we appreciate the opportunity to investigate and resolve this issue.

      Thank you for providing the manufacturing code from the can, we were hoping to get some additional details about the material you found and find out if you possibly have photos of the material. We would also apprecaite the oppurtunity to restore your confidence and provide a refund and/or replacement coupons. We've made a couple of attempts to contact you by phone at ************. Is there a better number to reach you during the day? 

      You can also reach ** at **************, please ask for *** if calling ** (reference number 7048152)

      Thanks again for contacting ** and we look forward to hearing from you

      *****, Del Monte Foods Consumer Affairs

      . 

    Del Monte Foods is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.