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Business Profile

Grocery Store

Sprouts Farmers Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom this may concern,It involved very poor customer service over the phone at this particular location. This incident happened on March 3, 2023. I did reach out to their corporate office customer service department on the same day that handles consumer complaints. I did bring to their attention of what had happened in regarding this particular incident. I had requested that the district manager that oversees this particular store to call me regarding this incident. It's been over a week and, I still haven't heard back from this person. I bring this matter to your attention to hopefully get this problem resolved. Thank you, ***

    Business Response

    Date: 03/31/2023

    Hello ***,

    Thank you for reaching out regarding your recent experience when attempting to get your concerns resolved. We have reached out to our District Managment team and confirmed they left you a voicemail and also followed up by email. Please let us know if either communication was received. 

     

    Thank you,

    Lorena 

    Customer Answer

    Date: 04/04/2023

    Finally! I heard back from Sprouts' Farmers Market. He's the District director and he's filling in for the district manager for the Walnut Creek store until she returns. Anyway, my understanding is that the manager of that store location has been terminated based on lack of character and things of this nature. I'm also getting a $50.00 gift card for the trouble that I had encountered at the time. Anyway, I thought that I'd bring this to your attention. He didn't mention that the ************************** or the Better Business Bureau contacting Sprouts directly but, he thought that it was possible because customer service marked my complaint as important. Take care, ***

Sprouts Farmers Market is NOT a BBB Accredited Business.

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