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Business Profile

Marketing Software

One Step Software Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against One Step Software Inc. regarding a highly disappointing experience with their platform and support.Summary of Issues From the beginning, the software was plagued with technical problems:The medication tracker did not work, compromising resident care.We could not send documents to individual residents.The calendar lacked functionality for assigning events to specific staff.A major interface update was launched without notice.We were told we could import resident data, but manual entry was ultimately required.We reached out several times for support, but these problems were never resolved.Cancellation and Billing Due to these ongoing failures, we cancelled our service on March 11, 2025. However, we were informed it would take 30 days to process and that we would be billed for another month. Despite cancellation, we were charged $280.00 on April 7, 2025, for a service we could not use and did not agree to continue.We spoke with a representative named ******, who attempted to reverse the charge, but management would not approve it. We have received no responses to follow-up emails, and our concerns have been ignored.Time and Operational Loss We invested significant time entering data and trying to implement the system. These efforts were wasted. The inability to use the software disrupted our operations and care delivery.Resolution Requested We respectfully request:1.A refund of the $280.00 charge.2.Confirmation that no further charges will occur.3.A formal acknowledgment and apology for the inconvenience.We hope the BBB can assist in resolving this matter fairly and promptly.

One Step Software Inc. is NOT a BBB Accredited Business.

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