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Business Profile

Overstock Merchandise

Labels Luxury Consignment

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Labels Luxury Consignment's headquarters and its corporate-owned locations. To view all corporate locations, see

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Labels Luxury Consignment has 2 locations, listed below.

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    • Labels Luxury Consignment

      1367 N Main Street Walnut Creek, CA 94596

    • Labels Luxury Consignment

      1548 Newell Ave Walnut Creek, CA 94596-5121

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

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    Complaint type

    • Initial Complaint

      Date:04/02/2023

      Type:Sales and Advertising Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took some items to Labels to Consign. And my mother, who I have not had contact with for 6 months, for personal reasons, went into the store and was given my address and she Labels her ex boyfriends address for any monetary monies to be mailed to his address . Labels never tried to contact me, and allowed my mother (who is not on my account) to change my address without my consent. Labels also provided her a list of items that I had taken to the shop and it had my account number on it. I am a business owner myself, and working for many other companies (including financial institutions) I know that giving this type of sensitive personal information is a BIG NO NO, reasons why we have privacy policies and HIPPAA in place.

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