Complaints

This profile includes complaints for Sequoia Equities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sequoia Equities

  1777 Botelho Dr Ste 300 Walnut Creek, CA 94596-5065

  
• 

  Center Pointe Apartments

  15290 SW Millikan Way Beaverton, OR 97003

• 

  Waterhouse Place

  600 NW 158th Ave Beaverton, OR 97006

• 

  Briargate on Main Apartments

  18931 E Briargate Ln Parker, CO 80134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sequoia equities property management along with ****** ******, ****** ***, **** financial and others have been manipulating tenant contracts and misrepresenting accounts. Theyre stealing money from tenants and tax payers.

  

  Business Response

  Date: 02/28/2025

  Hello,
  
  We appreciate the opportunity to respond to this complaint.
  
  Sequoia Equities operates with full transparency and in strict compliance with all applicable laws and financial regulations. Resident ledgers and accounts are maintained with accuracy and integrity, and all charges and transactions are documented and communicated as required.
  
  If the complainant has specific concerns regarding their individual account, we are happy to review them and provide any necessary clarification. However, we will require more detail or documentation so we can address this concern further.
  
  Please let us know if any additional information is required.
  
  
  Best regards,

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new tenant at the 737 Tower Condominium rentals and pay for a secure indoor garage provided by 737 Tower Condominiums. Recently, my vehicle was vandalized in this secure garage. I have filed a police report and am working with security to gather surveillance footage. I have also requested management to waive one month's garage fee due to this incident.
  
  I received an apology email from the community manager, Erika, but it seemed perfunctory, with no response to my request to waive one month's fee. While I understand management is not responsible for theft or damage, this crime occurred within their secure garage. I expect a response to my request and empathy for my situation. I have submitted the police report as requested but have not received a response in several days.
  
  Additionally, the garage where the vandalism occurred lacks cell service, creating a significant safety risk. I suggest installing an emergency call box or similar solution to mitigate this risk.
  
  I request management to waive one month's garage fee and address the safety concern. Please let me know if additional information is needed, thanks.

  

  Business Response

  Date: 06/11/2024

  Dear Lauren,

  Thank you for bringing your concerns to our attention. We deeply regret the unfortunate incident involving your vehicle in the garage in your community and understand the distress this has caused you. Your feedback is important to us, and we appreciate the opportunity to address your concerns.

  As a gesture of goodwill and customer service, we will approve your request to waive one month's garage fee in the amount of $325. Please note that this compensation is a one-time offer and should not be seen as an expectation should any future incidents occur. While we strive to maintain a secure environment, we acknowledge that incidents can still happen, and repairs or safety issues may occasionally arise.  As outlined in your Lease Agreement, we unfortunately can not be responsible for your personal property.

  Regarding your suggestion about the installation of an emergency call box in the garage, we appreciate your input and will take this into consideration as we continually evaluate ways to enhance the safety and security of our facilities.

  If you have any further questions or need additional assistance, please do not hesitate to reach out to us directly.
  

  Sincerely,
  

  
  

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Lauren I*****

  Customer Answer

  Date: 07/02/2024

  Instead, I noticed that the business changed that amount and did NOT notify me. Not only is this not the agreed upon settlement, but very bad business practices. Attached to this email are screenshots of the complaint and the portal used for payment.

  

  Business Response

  Date: 07/02/2024

  
  Hello,
  

  Thank you for contacting us. To clarify, I have attached a copy of the current account ledger to this message.

  The ledger reflects a credit of $325.00 applied to your account on 06/11/2024, as promised in our previous correspondence.
  

  As the credit has already been processed, parking charges will appear on your next account statement as usual.  

  Hopefully this helps clear up any confusion regarding the credit applied for parking, but we are available if you have further questions.  Please do not hesitate to reach out to us.

  Best regards,

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  Okay, thank you for providing that information.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at Shadow Ridge apartment homes in *********** ** for over 5 years. I have told the apartment complex numerous times that one of their service workers makes me extremely uncomfortable. I told them again while making an emergency request for my AC unit 48 hours ago. I told them I do not want an employee of theirs to enter my home because he makes me feel uncomfortable and they told me since that was the case I would have to wait until someone was available. They have 3 other maintenance workers and I was told since I do not want the maintenance worker who makes me uncomfortable to enter my house, I will be pushed to the bottom of the list on the workers order even though its an emergency. My child was sick and they still did not issue an order for my issue to be fixed. Please help with this situation as it has still not been resolved.

  

  Business Response

  Date: 04/08/2024

  Thank you for reaching out to us regarding the service delay with your Air Conditioning unit. We sincerely apologize for any inconvenience this has caused you.

  We understand the importance of having trusted maintenance technicians working in your home, and we fully respect your preferences in this matter.  We want to also clarify that work orders are processed in the order they are received.
  However, I am pleased to inform you that our Service Manager, *** was available to assess your AC unit on Friday, 04/05/2024. We are committed to addressing your concerns promptly, and I am pleased that we can fulfill our 72-hour service request guarantee in this instance.

  Should you require any further assistance or have any additional concerns, please do not hesitate to reach out to us directly at the Sequoia Equities ***************** You can find our contact information below:
  

  Phone - (************

  Email - *************************************************

  Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.

  
  

• Initial Complaint

  Date:10/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently living at Ramblewoords Apartment, which was managed by Sequoia Equities. Due to some personal reasons, I needed to terminate my lease earlier (my lease ends on 02/09/2024). My English is not very good and I contacted both the regional manager and the front desk officer to help us interpret the penalty. We did this twice, one time through email and one time in-person and I also have a copy of the email conversation. Based on our conversation, we were supposed to turn in a 30-day notice and then pay a penalty of 1 month's rent. I submitted the notice on 10/18/2023 saying that I will be moving out on 11/17/2023. In the meantime, on 10/22/2023, we have signed a lease with another property to start on 11/15/2023.However, today (10/23/2023), I was told that the new management company (FPI) of this property would charge us 2 month's rent as a penalty. Basically, the switch from Sequoia to the new company happened after I handed my notice and the new management did not agree with Sequoia. I think this is a mis-transition between the two management companies, which potentially caused me to pay a lot more money.In addition, Sequoia did not warn us that the new company may have a different policy and our current agreement may not work. They did warn us of some other things due to the transition but missed the most important one.

  

  Business Response

  Date: 01/18/2024

  Hello,

  Thank you for reaching out regarding the complaint.

  We acknowledge receiving notification of this matter on Wednesday, 01/17/2024, at 8:00 pm.

  We are committed to addressing your concerns and would like to investigate further. However, at present, we lack any documentation pertaining to the discussions with the resident regarding the Lease Break Fee charges.

  To facilitate a thorough review, we kindly request the resident to provide any documentation referenced in their complaint regarding prior conversations.

  Once received, we will promptly assess the information provided.
  

  We appreciate your time and cooperation in resolving this matter.
  

  Sincerely,

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the Management of *************** installed a new mailroom, My packages have been locked in a room which I have no access to. When this first started I contacted the office and said that I NEVER opted into this service. I was told that they then opted me out. Since that time I have had over 15 packages be accepted by ***************, locked in a room that I dont't have access to. I have lost 20 hours of time ringing and contacting people have this stopped. *************** takes NO responsibility for the usage of the room and continues to inform me that It's my problem and I should contact the carriers. This didn't happen before the installation of the room.

  

  Business Response

  Date: 01/29/2024

  
  Thank you for reaching out regarding concerns with the package room at *************** community. I acknowledge that this issue was initially raised in August 2023, and we became aware of the complaint in January 2024.

  I have thoroughly investigated the matter and would like to share the following details:

  - The resident opted not to activate the electronic package room system, leading to manual notes instructing package carriers to deliver items directly to his door. Unfortunately, we cannot control the actions of all carriers, and some carriers have not followed these instructions.
  - As a gesture of courtesy, our office has held packages for the resident on his behalf, due to the misuse by the carriers.
  - Due to concerns regarding crime in the area, we are currently evaluating the location of the package room. Additionally, the onsite management team is collaborating with the local police department to enhance security.
  - Currently, the package room is closed and packages are being accepted by the ************** directly.
  

  We are committed to continually assessing the package room's functionality and ensuring it provides a beneficial service to all residents. Your feedback is valuable to us, and we appreciate your patience as we work towards resolving these concerns.
  

  
  

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recent email to this manager:My apologies *******, I need a better understanding. I did not get any clarification on why she is not able to communicate with the office verbally. You also stated in that notice due to recent events that you can no longer accept verbal communication from her or her household. I need clarification on what prior events that caused you to single her out to demand that she will only be able to communicate with the office in writing. This information is needed in detail to get a better understanding. As I agree that you must be able to maintain a professional relationship with not just her but all residents, prospects, guests. As I can admit when introducing myself in person, you did not seem welcoming or kind at all. You have a very strong and aggressive attitude for no apparent reason. You speak in a discriminatory manner and based off our conversation I would truly feel disturbed to have you as a property manager. My biggest concern is that you are demanding that my mom will have to write a complaint, write a maintenance request, write a question, write a concern, write a comment in order for you to respond. Yet, there is no clarification on how promptly you will respond to her via writing. Is this a way for you to ignore her? Is this a form of punishment for her telling you that she has been consistently harassed for noise? When in fact, she does not own a T.V, she does not own a radio. She was unaware that she was restricted from using her wash machine appliances. Please let me know what prior events caused this action. Thank you as I expect a detailed response regarding the actions immediately.

• Initial Complaint

  Date:02/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14th 2022 I received a 30 day pay or vacate notice stating I did not pay my rent on my door around 5:30 pm I then went to the apartment management office a few days after to speak with manager (*************************) and she stated I had not paid my rent and did not renew my lease agreement. I stated to the manager I did not receive any notice for renewal and that I did pay my rent in full and showed her a copy of my rent payment and billing statement for multiple months of rent. I then contacted Sequoia Equities corporate office and asked for upper management to look into the case and my case went to a representative by the name of *********************** who immediately dismiss my issues even after it had been three months without her staff notifying me that my lease ended September 29,2022 and that I was month to month and that I missed paying some sort of difference in rent for the months of October, November and December and being notified half way through the months and being asked to pay a late fee? She then told me she would help me after the lease was renewed and keep consistent communication. I asked *********************** to show me proof that I did in fact view my rent renewal online and she stated that she had proof of service and yet didn't offer to show it to me but that still doesn't not answer why their system ****** also had the same mistake and . I then asked why I received a billing statement for the amounts 1) $5006.07 2) $2092.03 and asked for more clarification about my account and a itemized statement on December 27,2022 and got no response until I asked about my next bill for water, sewer and garbage charge. I also had mention the difference in the what I pay for rent from my billing statement and the difference they were saying I owed in the 30 day notice statement on February 1st 2023 and also included multiple picture but what told she couldn't ******* and hasn't responded and when ask to forward this matter to her supervisors she also has not responded to it.

  

  Business Response

  Date: 02/28/2023

  Hello,

   

  Thank you for your message.  ******* also contacted our corporate office on 02/22/2023 to go over his concerns.  We spoke at length regarding the charges to his ledger.  After further investigation, I was able to make the requested corrections to his account.  Attached is the email exchange regarding the corrections.

  I believe this matter is now closed, as we were able to resolve his concerns

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** ************** staff is never in the office during office hours. Never able to get in contact with them unless through email. Submitted numerous service requests with no updates. Maintenance continues to close them out without actually completing the work. Forgets to come back to the unit and finish the work for an entire month. Makes different excuses as to why they cant complete a work order. Ive requested that the lights on the stairs be fixed since the middle of July 2022. Weve had a guest fall down the stairs in the dark and sprain her ankle due to negligent maintenance and office staff. Now all of a sudden, the office is able to complete the work. Now that someone has been injured and they are liable. I was told they would complete all 4 items I requested be fixed today and yet again, only two were completed and they said they would need to ADD the other two. Even though the other two were already in their system. They are unorganized. Needs staff change asap. I work for ************** at a property in ****** and we would never treat our tenants like this. Completely unacceptable.

  

  Business Response

  Date: 09/12/2022

  Thank you for contacting us regarding your recent experience at ***********************. We are sorry to hear about your concerns pertaining to Maintenance surrounding delayed service requests, as well as communication issues regarding both the input and completion of your service requests. 

  
  After a thorough investigation was conducted with the Community Manager and Service Manager at ***********************, I was able to gain a better understanding of where the delays and failed communication happened. We schedule most maintenance requests in our resident's homes daily, typically prioritizing them in the mornings. With that being said, although it may seem most convenient to complete all requests submitted for the home in one day, unfortunately, there are times when that cannot happen for various reasons such as lack of materials, urgent issues or emergencies taking precedence, and at times, vendor delays. 
  The lightbulbs in question were not replaced in-house as quickly as we typically would fulfill a service request due the height of the light fixture, we had to rely on an outside vendor to replace the bulbs.

  
  Regarding the miscommunication surrounding the additional service requests that were delayed/not fulfilled, we are very sorry for the inconvenience and miscommunication in thinking that the requests were not yet entered. We have met with our team in an effort to streamline the process of each and every service request both before and after it has been completed, in order to better track and audit our systems daily and weekly to ensure we are fulfilling our promise of quick, prompt maintenance.  

  
  Overall, we are very happy to hear that your service requests were completed. Rest assured that we continue to improve given your feedback, in-line with our Company expectations so that you do not encounter situations such as this again. 

  
  Should you wish to discuss this matter further, please contact us at ************** or via email at **********************************. 

  
  

  Customer Answer

  Date: 09/18/2022

   
  Complaint: 17770646
  
  I am rejecting this response because:

  Though the lights above the stairs and fridge were replaced, my other stale requests that were put in the system in July have NOT been completed. I have been told over and over that my ceiling fan and bathroom fan would be fixed and was finally given a specific date. When that day came, I had an emergency maintenance request due to a bad leak in my shower. I spoke with ***************************** over the phone to ask if the ceiling and bathroom fans would still be replaced that day and was told she never said that. That was on Thursday, September 15th. They sent a plumber over once the day was nearly over and the maintenance team never told the plumber they shut on water off so he was sitting here for hours trying to figure out where the leak was coming from. The plumber could not finish on Thursday as it got so late. I reached out to the office to see when they would schedule the plumber to come back out on Thursday night as well as Friday and never heard back. It is now Sunday and I have yet to hear anything and my shower is torn apart and unusable. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/26/2022

  Hello,

   

  The resident, *******, contacted our corporate office directly, during the week of 09/19/22. During our conversation, she expressed the maintenance requests that were still pending. Those requests have been completed as of today.  We are working with her directly on resolving this matter as a whole.  As soon as we come to a resolution, we will update this record of complaint.

   

  Thank you,