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Business Profile

Tuxedo Rentals

Joseph A. Banks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two or three months ago, I purchased two suits from this company's ******** ***** (*****) location in anticipation of starting a new j ob. They performed tailoring on both suits. Neither suit has been on my body since I picked them up.The job did not come through and I have had no reason to wear them. I did just receive an offer and pulled out the suits to start the new job next week. Neither was tailored/altered correctly and I took them to the fairview (***************** store where I bought them yesterday and where I was supposed to have "lifetime" alteration privileges. The well dressed and stupid young man in the store refused to take them since they had not been dry-cleaned. I explained to him they had not been worn, but he refused to accept them based on a s upposed "city ordinance." I then contacted another store in the chain and was told there was "sort of" a company policy, but there would not be an issue if I took them to another location. This has taken considerable time and effort and has caused a lot of undue stress. I want to be reimbursed for my time and trouble.

Joseph A. Banks is NOT a BBB Accredited Business.

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