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Business Profile

Audio Visual Equipment

Chargercity.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

This profile includes complaints for Chargercity.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Chargercity.com has 2 locations, listed below.

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    • Chargercity.com

      4118 Valley Blvd Walnut, CA 91789-1404

    • Chargercity.com

      20120 Paseo Del Prado Unit E Walnut, CA 91789

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/08/2022 - Purchased a product ("Super Suction Windshield Suction Cup Mount") sold by ChargerCity. Purchased through Amazon.12/08/2022 - The device failed, and was covered by ChargerCity's 6-month warranty (Amazon's 30-day return window had closed). Filed a warranty return request on ChargerCity.com which went unanswered.12/27/2022 - Sent faulty device back to ChargerCity requesting warranty refund or replacement. Was sent via US mail with a tracking number which confirmed it was received on 12/30/2022 at 2:08 PM.A month later, there has been no response at all from ChargerCity. Their website does not contain a telephone number to contact them. They now have the faulty device i purchased and have not provided a replacement or refund. This would seem to fit the definition of theft.

    Chargercity.com is NOT a BBB Accredited Business.

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