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Business Profile

Computer Parts

G.Skill USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a matched pair of *** sticks for a PC from ****** on 6-22-23. This *** had a lifetime warranty from this manufacturer (G.Skill). One of the *** sticks died in November 2024. I then initiated the *** process with G.Skill because it was out of the range of time for ****** to deal with. I followed the *** process carefully and sent in BOTH *** sticks (since they were a matched pair). When I finally received the package back from G.Skill (which was supposed to have 2 brand new matched *** sticks in it), they only sent back 1 *** stick. I thought there must have been a mistake, so I emailed their *** **** (they don't take phone calls, unfortunately). They informed me that their logs indicated that their receiving technician who opened the package only saw 1 *** stick. I asked if their records indicated that the package was damaged in shipping. They said they had no record of it being damaged in any way. Since there's no damage, I can't file any claim with **** G.Skill has shown zero willingness to help in any way. I lost $109 on this purchase from them.

    Business Response

    Date: 01/20/2025

    After an internal audit, our records show that we only received one piece of a two piece kit. The records show that the serial number we received was ***********. In the return documents the consumer listed two serial numbers ************ and ************; however, we do not have any records showing the receipt of 23232676160.

    As a one-time customer courtesy, we have instructed our ************** to issue a replacement for that lost item.

G.Skill USA is NOT a BBB Accredited Business.

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