We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Headsets

Bigscreen, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Headsets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered the Bigscreen Beyond 2e headset from Bigscreen, Inc. on March 24, 2025, paying the full amount by credit card via their official website.Since then, the company has postponed the shipping date several times without providing a definite delivery schedule.They did not give customers the opportunity to consent to these delays or to request a refund.I contacted their support team multiple times requesting a status update and a refund option, but their replies were vague and ************ of today, I have not received the product or any refund.

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/9/24 I ordered a Bigscreen Beyond headset. When it arrived on 5/29/24, it was non-operational out of the box. There are barely any setup instructions or troubleshooting guides. After hours I figured out that the link box was faulty and would only power from my monitor's USB hub. Finally, I put it on and my stomach turned. The view was overtly crooked. The tracking (including controller) was horrific despite having 3 base stations. These are all issues they have had repeatedly across their customer base. When you request a refund, they try to coax you into changing your mind with one little tweak or tip after another. *If* you are lucky, you'll be using this thing 3 months after your initial delivery date. Your first IPD will be off and you will need to send it in to try another one. Finally, I was able to try again on 7/21/24 with a smaller IPD device. After all this time, I finally get fed up and request my money back. The issues all persist. They hold me hostage and remind me that I agreed to the terms all the way at the bottom of the store page that there would be a 20% restocking fee to cover the cost of 'custom materials' which only includes one component, not the entire headset. There is nothing custom about the headset hardware, it is simply one model per IPD. They removed my access to the exclusive community that buying the device gets you with no explanation of what policy I broke. I rebuked this anti-consumer 'restocking fee' citing the faulty hardware, poor support, and my willingness to even troubleshoot this long, which goes well beyond buyers remorse, and they refuse to comply. I want them to stop advertising their headset as an OLED display with a small sweet spot. The 'sweet spot' is the only usable spot. A screen is useless if you can't see it. They should have to advertise the sweet spot as the usable screen size, not the entire FOV.

Bigscreen, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.