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Business Profile

Custom Shirts

Custom 8

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/29/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a custom shirt for my son that costed ***** (tax included). The silk screen was not centered on the shirt. I let the man know the picture was not centered on the shirt. He became very ****** when I asked him if he could make another shirt. He said he loses money if makes another shirt. I asked if he can refund the money instead. He said, NO ******** I let him know I would go to complain to the **************** customer service. He said complain to me, I am the owner. Then he said, I will complain about you. He agreed to make another shitlrt and asked his employee to get another shirt. He continued to talk down to me and made me feel ************** He gave me the shirt and silk screen, he told me you make the shirt. That is when I asked him to give me the shirt back. I have never felt so ********* and ******* ******** by a merchant. This is ************* I escalated this issue to the customer service in the **** **** ******* They recommended I reach out to the ***. I have over 25 years customer service experience and never have treated my customers in that manner. *********

    Business Response

    Date: 09/06/2022

    Business Response /* (1000, 8, 2022/08/23) */ We give her a brand new t shirt and now silver the problem. Consumer Response /* (3000, 10, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, we got a replacement shirt from the business. However, the owner became confrontational when we were walking out of the business. He demanded I delete my review about the horrible service I received. He followed us out of the business demanding I remove the review or I couldn't keep the shirt. This man should not have a business license. I did not appreciate that he was given my phone number by the **** I do not feel comfortable that this awful man has my phone number.

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