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Business Profile

Junk Removal

1-800-GOT-JUNK

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Junk Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely DO NOT recommend this company!! Complete liars with unethical business practices and take advantage of people in time of need. 1) The person we spoke to on the phone said it would cost between $150 and $300 *** to haul away our household items after we described exactly what we had. When the four guys arrived they wouldn't do it for less than $600. Twice the quoted amount. Due to a timeline we were under to move out and no ability to transport our remaining items, we didn't have any other choices by the time they arrived 2) We wanted our precious family things that were mostly vintage or collectibles, including books, games, quilts, small appliances, dishes, china, and furniture in good condition to go to Good ******************** or Hospice. We called back before scheduling pickup to make sure they would be going to those places to go to good homes. Most of our stuff was in our family for generations and we wanted it donated NOT DESTROYED or taken to the dump.When the guys arrived we re-confirmed the destination to ensure our things were going to a placed for others to have. Then I watched them aggressively start throwing our precious things into the truck like garbage and hearing all of our collectible plates and glass break to pieces. It was seriously the most disgusting, heartbreaking and traumatic experience I've ever gone through. I was sobbing and screaming at them. And he asked if I wanted it back after the guys broke everything. We deserve our money back. It was NOT what they said they were going to do. And twice the amount of money to destroy our valuable family things. And was I supposed to stop and take back all the boxes of broken dishes? How dare they lie and manipulate our family for double the money and destroy our precious family households items. Very very upsetting! THE WORST EXPERIENCE!

    Business Response

    Date: 06/29/2023

    Please know that we do not service this area.  We are ** Metro under the 1-800-GOT-JUNK umbrella, but we are located in *******************, not *******************.  

    Please ensure the correct Franchise that this customer went through for services is reached, as it was not **.  

    Thank you,

    Lynda 

    ************

    Chief People Officer 

1-800-GOT-JUNK is NOT a BBB Accredited Business.

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