We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Club

ID90.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my deep disappointment with the handling of my recent hotel reservation by both the hotel and ID90Travel Upon arrival at the hotel on 10/01/2024, the room was in an unacceptable condition, including unmade beds, dirty bathrooms, unclean furniture, and trash left in the kitchen. Despite informing the staff, the cleaning efforts were insufficient, and we had to find alternative accommodations.The hotel was not provided with the necessary information to contact me, which contributed to the issues we faced upon arrival. The lack of communication and unprofessional handling of the situation by both the hotel and ID90Travel caused significant inconvenience and additional expenses.Despite my attempts to resolve the issue, including providing photographic evidence of the rooms condition, I have not received a satisfactory resolution. The hotels response does not address the severity of the issues, nor does it compensate for the additional expenses and stress caused by having to find alternative accommodations.I paid $1,161.39 for this reservation and believe it is the responsibility of ID90Travel to ensure that I receive a full refund. It is unreasonable to expect me to secure a written authorization from the hotel when the fault lies with *********** communication and the hotels unprofessional handling of the situation.I kindly request that the Better Business Bureau assist in resolving this matter and ensuring that I receive a full refund for my reservation.

  • Initial Complaint

    Date:10/06/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had booked a hotel in ****** via ID90 for 9/20-9/23. We paid $931.64 for the 3 nights. The property nor ********************* could locate my reservation so we were stuck paying for alternative hotel. ID90 and myself have been in contact over 53 emails and almost 2.5 weeks. They would only ***** a partial refund because the hotel said they found my reservation AFTER the investigation. I have proof I had to get alternative accommodations but the hotel cant prove my reservation.

ID90.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.