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Business Profile

Colorist

Roberta Gallardo Color

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Billy J

    Date: 01/06/2023

    I decided to book a few pre-Christmas appointments with a few different hair professionals at this location for my family. The others professionals did amazing jobs. The different appointments were between December 12th & 24th. I booked them all at the beginning of September.

    *********** wife showed up to the 24th appointment (it was for my wife) with ******* about 20 minutes early. The appointment was for 11am. The front desk person was nice & said to have a seat. We both waited to just past our appointment time & asked what is the holdup. They were going to look into it & give them a minute to look. They came back & saw that she canceled about 10 minutes before the appointment. They saw a few other appointments after ours but those weren't canceled yet. I asked if they can reach out to her but she didn't pickup. We left & asked them to call if she responded back. Later in the day they called back & said that she prioritized a workout or yoga session over her appointments that day. Very unprofessional. I asked to rebook to give her one more chance & they had Tuesday January 3rd at 3pm available so took that spot. Showed up a little early & waited. ******* canceled again a few minutes before the appointment claiming it was sprinkling out. So what? That shouldn't matter. The front desk people apologized for her canceling. I said that it's not their faults but clearly Robertas issue. I asked if she could contact me regarding the cancels & passed ** along to her.
    On Wednesday she called & didn't even offer to apologize. She claimed she lets everyone know days or weeks in advance if she needs to cancel. I asked why she canceled both times within ************* got defensive. She started insulting ******* wife with different ******************** She also insulted the other staff there. I said that you are a disgrace to Salon Republic & to all other hair stylist around. She kept cussing at me so I hung up on her because I don't need to deal with a low class person.

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