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Business Profile

Digital Advertising

CityGrid Media

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CityGrid Media's headquarters and its corporate-owned locations. To view all corporate locations, see

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CityGrid Media has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************** owned by CityGrid Media is serving a listing for a business named *****************: ***********************************XXXXXXXXX ***************** has been closed for 5+ years. The phone number on this listing XXX-XXX-XXXX is my personal cell phone number and I am regularly receiving *** oriented phone calls for this defunct business and I need the calls to stop. I cannot find a Contact Us webpage on citysearch.com nor any way to claim ownership of nor any way to modify or delete the listing the offending listing. I am asking that the ***************** listing be removed ASAP because ************** has no right to serve my private phone number on a defunct business listing nor did I ever give them permission to do so. If you need to verify that I am the owner of XXX-XXX-XXXX please call me or text me (preferred) at this number and I will gladly confirm that I own this phone number and I need this listing removed. Thank you in advance for your prompt resolution of this issue.

      Business Response

      Date: 01/23/2023

      Business Response /* (1000, 8, 2023/01/19) */
      Hello,

      We have removed the phone number from the listng.


      Consumer Response /* (3000, 10, 2023/01/20) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      As requested I need my phone number removed from the*************** listed specified in my original complaint.


      Business Response /* (4000, 13, 2023/01/23) */
      Hello,

      The listing has been removed already. Please let us know if we can further assist you.


      Consumer Response /* (2000, 15, 2023/01/20) */
      Attention ***,

      I misread the status of this complaint (because the *** complaint status webpage is confusing at best). The complaint has been resolved to my satisfaction. You may close this complaint.

      *************

    CityGrid Media is NOT a BBB Accredited Business.

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