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Business Profile

Tile Manufacturers

Emser Tile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile Manufacturers.

Complaints

This profile includes complaints for Emser Tile's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Emser Tile has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Emser Tile

      8431 Santa Monica Blvd West Hollywood, CA 90069-4294

    • Emser Tile

      11941 Centennial Rd # 6 La Vista, NE 68128

    • Emser Tile

      7447 New Ridge Rd Hanover, MD 21076

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased custom home June 2021. April 2023 living room floor tented and cracked. Repaired at customers cost. Jan 24 kitchen floor tented and cracked. Customer repaired at their cost. April 24 master bedroom cracked and tented several locations and another floor company identified that Emser tile ******* ******* has issues and many states before and reached out to company. Emser told company should have told Emser about the issue before January 2024. Online many examples of tile tenting and cracking and some people told tile had been identified as defective and Emser repaired some customers floors. Builder contact ********************** about tile in august 2024 and Emser said sorry cannot help you since tile was purchased from **********. Contacted ********** and ********** said if defective or recall they are not responsible and to seek repair from Emser. If Emser recalled or discontinued this tile because of issue with tile they did not notify customers about defects and unwilling to resolve floor issue crated by tile.

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Century Communities Home representative sent me a release agreement on behalf of Emser Tile on 3/20/24. Agreement stated I would be paid a $5000 check via **** within 30 business days of the processed document. I signed the document on 3/26/24. As of 5/22/24 I have not received a check in the mail. I have followed up with the ***************** Home representative and have not received a response. I have also contacted Emser Tile at ************ and was told their contact would reach back to me. They stayed they could not provide me the appropriate departments/persons Emser direct contact for me to reach out to them.

    Emser Tile is NOT a BBB Accredited Business.

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