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Business Profile

Car Sound Systems

West Coast Auto and Tint

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Kenwood car radio I was told it had life time warranty but now when it stop working it has 1 year warranty and they can do anything . I would like to have new car radio repaired that's all I'm asking .

    Business Response

    Date: 06/14/2024

    The customer came in and stated they bought a stereo from us back in 2022 and it wasn't working and needed to be fixed. We explained to the customer that there is only a year warrenty on the stereo and even though the company is under new ownership, we would go ahead and diagnose the issue for free, even though he couldn't provide a receipt as proof of purchase. We informed the customer that our work has a lifetime warranty, but the product itself is only a year warranty from the time of purchase. If the issue was with the install we would fix it, but since it is the product that is not working, that will need to be replaced at the expense of the customer. 


    Thank You,
    ***

West Coast Auto and Tint is NOT a BBB Accredited Business.

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