We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

United Online, Inc. - NetZero/Juno/Bluelight

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 4 email accounts with the company NetZero and ALL FOUR have been hacked!!!! I can't change my password because the hacker changed my account code. I have informed the company but they did nothing to resolve the problems. I have a lot of personal information saved in these accounts. I made a report to them that the accounts were hacked, but they still ignored the problem. They just wanted me to up my account tier by paying for their services.
    The email accounts are:
    [email protected]
    [email protected]
    [email protected]
    [email protected]

  • Initial Complaint

    Date:09/23/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I having problems with accessing their services due to password issues. I tried the normal way to get support by email as shown in the help website. I have not hear anything form the company. Toady, I am trying to cancel the account and the support person at the phone was rude and not eager to help at all.
    Juno claim that hat they have excellent support premium, which is not correct. The costumer phone services is crappy.
    I have not access their services for a month due to password problems. I would like to get reimburse for the month of services of email services through juno.com.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/17/2024 at approximately 8:00am PST, I tried to open my Netzero email account ([email protected]) and I couldn't open it. I called NetZero several times. I also emailed NetZero. I kept getting this message “In light of your past violation of the terms of the NetZero Service Agreement, we are unable to reinstate your account at this time.” I spoke to K****, a supervisor on the phone, he told me I had abused my account because I changed my password 4 times in the past year. I explained to him that when spam email came in I would forward it to NetZero along with the full header as NetZero instructs. NetZero would email me back saying I needed to change my password. That is the only time I have ever changed my password. I have had a NetZero email account for about 30 years. In those 30 years, I have accumulated 4g of data stored on the NetZero web based server. I pay $25/year for that. Since NetZero deleted my email account I have no access to my incoming or outgoing emails. I get emails everyday to my NetZero email address that I cannot access. I don’t have my email address book, or important correspondence or photos that are stored in my NetZero email account. 30 years of my valuable email data was stolen from me, just terminated, deleted and taken away overnight. Mind you I do not know what my past violations are. I have asked them for that information so that perhaps I could defend myself. I get nothing. Please help me, I am devastated by NetZero. They are treating me so unfairly. I did nothing wrong. The only hope I have is an email I received Jun 19, 2024 at 9:20AM from Robert B Security & Abuse Dept. NetZero Customer Care Stating: "Please be assured that we are investigating this issue and we will get back to you as soon as possible." Today is June 21 at 3:30pm and I have nothing yet, not my email, no response, I'm just waiting and worrying how I will be able to recover from this abuse that NetZero has subjected me to.

United Online, Inc. - NetZero/Juno/Bluelight is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.