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Business Profile

Novelties

DaBobblehead

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Novelties.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bobble head from Dabobblehead on December 23rd, 2024. The item never shipped so I sent multiple emails to the email contact listed on their website ([email protected]) requesting a cancelation and refund. My email requests were sent on January 3rd, 14th, 16th, 21st, February 2nd, 5th, 14th, 26th, and March 11th. My last email sent March 11th bounced back with the message "Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail." To date I have not received any notice of cancelation or refund, yet I was charged for the item. My order is still showing as processing on the website.

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a bobblehead from this company in July of 2023. When I ordered, it was a pre-order that said it would take 10-14 weeks for delivery. However, it is now May of 2024 and I have received nothing. I've tried contacting them many times, and never get a response back. I've noticed on their Facebook site several other people have similar complaints about this company and never receiving what they ordered.

  • Initial Complaint

    Date:10/30/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order three bobble heads in October 2022 and have not received my items.
    The company Da bobblehead has gone dark. My emails have gone unanswered the company does not have phone number listed. The company’s website is still active and taking orders. Claims its a charitable organization.

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bobblehead on July 19th 2022. I payed for it on the shop pay app. In November I emailed the company stating that I had not received the item and was told that they were behind and that the item would be shipped in a couple of weeks. By March I had still not received the item and sent a email with no response. I sent follow-up emails in May and earlier this July and have not gotten any responses. On their website there is no phone number and the only line of communication is email. I have communicated through personal email and through the shop pay app. I sent a complaint to shop pay stating everything and they say all they can do is relay the message. They say they can not give a refund or do anything about them not sending the bobblehead.

  • Initial Complaint

    Date:05/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    place an order with DaBobblehead on 1/5/23 for a Kool-Aid McKinstry bobble head and a Will Anderson bobble head. Each bobble head was $34.95 plus $12.42 shipping for a total of $82.32. I received confirmation of my order #1661 and it stated I should receive my items in 10-14 weeks. It is now 19 weeks later and I haven't received my items and I have emailed them multiple times asking for an update and I have never received a response from them. I would like a full refund on my order.

  • Initial Complaint

    Date:05/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Braelon Allen Badgers bobblehead on November 21st, 2022 and in the email confirmation it said the bobblehead will be shipped in 10-14 weeks. It’s been much longer than 14 weeks and when pre orders are behind schedule usually some sort of communication is sent out. I have yet to receive any sort of communication since the confirmation email and have tried to reach out to the company 3 times via email and once on Facebook with no response. I am part of a local bobblehead Facebook page and asked the group if anyone else purchased a bobblehead from this company and several said they experienced the same issue. If I was the only one experiencing this issue then I wouldn’t think anything of it but since several people are in the same boat I think action needs to be done. If the company reaches out and gives an explanation and a timetable I will be content. It’s the lack of communication that's concerning me. I just want the bobblehead but if they can’t deliver it I want a refund.

DaBobblehead is NOT a BBB Accredited Business.

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