Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having seen an ad on social media for the Pain Academy offering a $1 consultation fee for pain management, I decided to order the aforementioned package, that offered 90 day money back guarantee, etc.
  Once selected the site offered as secondary more advanced package, and as often with such sites claimed it came out as huge discount solely mentioning what the level of discounts were, and nowhere, providing the cost of the package. Once selected, add this to my cart, the site proceeded immediately, without displaying a checkout page And I was informed that I now had subscribed to the complete package and would receive emails within a couple of hours. I immediately went to my email inbox and saw a receipt for one dollar as well as a second line item for $697 immediately requested refund via the Zendesk system, via email and via text. I received a response within minutes that the CEO was going to look into the matter and refund will be issued. Only words so far as a refund should only take minutes.
  This is simply malpractice and false advertising

  Business Response

  Date: 03/15/2023

  It looks like this customer selected an upsell for our main online course for $697. We have a straightforward upsell funnel for people who choose to buy our $1 toolkit and we offer them our main program for $697. It's completely up to the customer if they want to purchase this program at a discount or not. There is no trickery here. I think there is confusion if the video was not watched and the client clicked 'add The Movement Program' to my order. We will issue a refund now.

• Initial Complaint

  Date:10/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to requirements that were requested of me from a US federal agency I was required to cancel a membership from the back pain academy based on terms that were not outlined in the original company advertisement which required exposure of confidential information to proceed with use of membership. When I attempted to cancel membership within the original parameters of the initial video advertisement
  leading to purchase they then based conditions for the lack of refund on information that was secondary to advertisement. Secondly, on February 4th 2021 I was additionally rebilled a second time for a membership that I unsuccessfully attempted to secure both a refund and cancelation. For this second charge I would like to add, although I was able to secure refund of this charge a complaint of fraudulent advertisement.
  
  1. I STILL request a refund for the charge on september 3rd 2021 439.00 dollars.
  
  2. I believe this company is using initial claims from video advertisement to coerce people into purchasing but then later changing conditions of their own cancelation that are not outlined upfront where the consumer can make a judgement as to whether requirements of use (such as personal video documentation) would be allowed within the conditions of their own policy. The secondary condition details of use were not advertised upfront which prevented me from being able to use the membership. Secondly, although I made several attempts at both a cancellation and refund from September 3, 2021, the company then proceeded to continue to fraudulently steal money from my bank account without my permission. Although I was able to secure a refund, both concerns that's I would like to address have to do with protecting future consumers from business practices of predatory nature.