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Business Profile

Payment Processing Services

Paysafe:Group

Headquarters

Complaints

This profile includes complaints for Paysafe:Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paysafe:Group has 20 locations, listed below.

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    Customer Complaints Summary

    • 182 total complaints in the last 3 years.
    • 77 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,

      I am writing to file a complaint against Paysafe regarding their handling of our merchant account for Atlas Construction. Despite our prompt and repeated attempts to provide the requested cardholder information, including offering copies of the customer’s driver’s license, Paysafe unjustly closed our account.

      Throughout our communication with Rosanne, an Operational Risk Analyst at Paysafe, we consistently provided all available information. However, the terminal provided by Paysafe does not require the input of billing addresses for chip transactions, which are verified through the card issuer as per Visa and MasterCard regulations. Furthermore, we have no control over the approval or decline of transactions, which is entirely the responsibility of the card issuer.

      Paysafe's actions have resulted in an unwarranted hold on our funds, totaling $26,884.37, causing significant disruption to our business operations. Their lack of clear communication and unjust treatment warrants this formal complaint.

      Thank you for your attention to this matter.

      Business Response

      Date: 09/04/2024

      Thank you for
      allowing us to address your concerns. The merchant account in question was
      flagged due to a high-value transaction dated 08/12/2024.
      Upon review, we
      requested and received documentation; however, the customer/cardholder details
      did not correspond with the issuing bank's records.
      Sufficient time
      was provided to submit the correct information. We conducted a thorough review
      of the transaction and performed additional checks on
      the business.
      In California, contractors performing work over $500.00 must have a valid CSLB
      license. Currently, neither the business nor the signer has
      a valid
      contractor's license. The account closure is due to transaction splitting on
      the same card, an unusual number of declined transactions compared to
      similar
      businesses, and outstanding unpaid processing fees related to the merchant
      account. The held funds will remain so according to our contract, as
      the dispute
      period for these transactions varies.

      Thank you,
      Paysafe

    • Initial Complaint

      Date:08/30/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 23 2024 I ran a charge for 60,000.
      Iaccess previously ok the charge.
      It showed on my end as settled.

      On August 27 2024 I received an email from passage requesting an invoice and 3 months bank statements. Which I provided within 4 hrs of receiving the request. In that request it stated it would take 1-3 days to process.

      On August 28 2024 I contacted Iaccess and paysafe inquiry why my money was being held. They stated they were working on it and would get back with me that evening or the next morning.

      On August the 30 I received a phone call from paysafe/***** *******.He stated that the charge had been rejected due to an information detail on my account that was incorrect.

      1. They were at fault with information being incorrect

      2. They held up my payment/ ability to do my work loosing time and income

      3. Who gives them the right to police my charges even after they mad the phone call to confirm the charges were legal and in good standing with customer.

      4. I will be filing a civil suit for loss of income due to their incompetence and failure to do business in a professional and timely manner.
      Also it is not my responsibility if they are hiring incompetent employees.

      The practice of this company is unconstitutional, unreliable and down right communistic.

      Business Response

      Date: 09/05/2024

      Thank you for
      the opportunity to address your concerns. The merchant received approval for a
      monthly volume of $50,000.00, with an average ticket of $50.00 and
      a high ticket
      of $300.00 specifically for Advertising Services. However, on 08/27/2024, the
      account was flagged for a transaction that significantly exceeded both the
      approved high
      ticket and the monthly volume, violating our agreement. Despite the merchant
      providing an invoice, the product sold was not the authorized service.
      A merchant
      account is an unsecured credit line for credit card transactions, contingent on
      the creditworthiness of the business's Personal Guarantor. As it stands, this
      account cannot
      support such transactions, and the merchant must comply with the account's
      approved parameters.

      Thank you. 


      Customer Answer

      Date: 09/05/2024





      Complaint: 22219293



      I am rejecting this response because: I have provided a photo of my PCI compliance information. I am listed under e-commerce.
      I informed Mr. K**** ********/PaySafe his information was incorrect having my company listed under advertisement and provided 3 months bank statements and a to prove that their information was wrong.)
      I was told by your representative with IAccess that it would be no problem to run that charge.

      (I can see now why you have 4 different company’s in your convoluted setup so no one can be held accountable for wrong information in one’s files. I have been using IAccess/PaySafe for almost 3 years with no issues. The charge was approved and settled by my customers AmX card provider. You held my $60,000 in limbo for 7 days and then informed me the charge was denied. Causing my company to miss a contract date. I had informed IAccess and PaySafe I had a deadline. I was lied to on 2 separate occasions by Mr ***** *******/paysafe on return phone calls time and dates. He even called my customer and spoke with them concerning the charges. My company suffered substantial losses due to PaySafes incompetence. 




      Regards,



      K******* ***********


























































      Business Response

      Date: 09/06/2024

      We recognize
      your dissatisfaction with the response we provided on September 5, 2024. We
      wish to clarify that the action
      taken was not related to PCI compliance or the legitimacy of the transaction.
      The issue occurred because the
      account was unauthorized to handle high-value transactions. On August 27, 2024,
      the account executed a
      transaction that exceeded the approved high-ticket and monthly volume limits,
      violating our agreement. Although the
      merchant submitted an invoice, the product sold was not consistent with the
      authorized services for the
      account. At present, the account is not equipped to manage transactions of this
      magnitude. The merchant must comply
      with the established parameters of the account.

      Thank you. 
    • Initial Complaint

      Date:08/28/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Here is the main complaint;
      Paysafe Group took $10,400.00 from my client and won’t refund the customer. I recently signed up for credit card processing/ merchant services through Paysafe. The first transaction I attempted to process was from a customer/friend Nick Statler for $10,000.00. Paysafe accepted the payment but put the transaction under review. They had me send bank statements and job invoices for review. Which I promptly did. Next day an automated email said it would be reviewed in 24-72 hours and a decision would be made. The time line for my project is tight. I called after about 65 hours, Hope was in a meeting. Called again (phone#: 800-549-4631 to speak with “Hope” who was reviewing the case. In a meeting again. Eventually received a denial of funds email. Citing lack of credit processing history… That’s fine. Deny the transaction. But they CLOSED my Paysafe account immediately and told me to refund all my transactions. I only had 1 transaction, for $10,000. So I refunded my customer via the SwipeSimple app, as instructed by Paysafe. They told me my customer would see his $10,000 dollars back in his credit account within 3-5 business days. It’s been 6 business days. I called PaySafe again on behalf of my customer. They told me he should call his bank to find out where the funds were? And then they passed to a generic help desk number saying they could better help me. Not true. I feel scammed. Badly. I wanted to offer more flexible payment options to my customer. Now he’s out $10grand and I’ve wasted hours with these people trying to figure out what’s going on, where his money is!!! Total nightmare.

      If inquiring into my account they can find it under Unity Home Technologies INC, my phone number (630)863-1742

      Business Response

      Date: 09/06/2024

      We appreciate
      the opportunity to resolve your issues. The merchant initiated the refund
      process but
      did not
      complete the batch closure, causing the authorization to lapse prior to the
      account's closure.
      The account has
      been reactivated, and the refund has been processed again to ensure proper
      settlement.
      Please note
      that it may take 10-14 days for the credit to reflect in the cardholder's
      account, as the issuing
      bank conducts
      the necessary verification of the returned funds.

      Thank you,
      Paysafe

      Customer Answer

      Date: 09/10/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22206191, and find that this resolution is satisfactory to me.




      Regards,



      D**** *****








































    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed transactions coming out of my account. At first I dismissed them they were $20 so I thought maybe it was a subscription I forgot about. The next month they increased to $70 and the next over $100 . I called my bank to find out where theses transactions were coming from. They informed me they couldn’t identify the source and they probably were fraudulent. I then issued a stop payment and had to close that account. After that someone from Paysafe called me and said I owe money. When I asked what for they said for a merchant card processing service that I had for a year and never used. I don’t feel I should have to pay them for nothing. It is know been reported to my personal credit report for a business account. I tried to speak with someone at customer service. No help!! I think this company is a scam.

      Business Response

      Date: 09/09/2024

      Thank you for allowing us to address your concerns. In
      review of the signed merchant processing agreement, terms, and conditions all
      fees charged are valid.  Although the
      fees are valid as a courtesy, we will submit a request to waive the outstanding
      balance for November 2023 fees $164.15 and December 2023 fees $164.15 total of
      $328.30 that rejected due to your stop payment with your bank.  We will also submit a request to remove your
      merchant account from the outside collection agency upon your acceptance.  We hope this will bring satisfactory to this
      matter.

      Thank you,
      Paysafe

      Customer Answer

      Date: 09/10/2024



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22199529, and find that this resolution is satisfactory to me.




      Regards,



      B****** *******








































    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were charged 3 months in a row for something we do not recognize or use, and no phone number or even company name was provided to try to investigate. It was on the statement as MTOT DISC BANKCARD CCD. After much investigation and charge disputes with our bank, we got a collection letter in the mail with a phone number and asked about the charges. They asked for many details and private info about our business. I gave a few details then started asking questions. The rep said she cannot tell me anything unless I give her more sensitive info. I stopped after she asked for or EIN #. I hung up and called another rep and I asked different questions. He only asked for our phone #, biz name and merchant # from the letter. He said we were signed up but never used the service and we were being charged service fees and inactivity fees. I asked to cancel- we don't recognize or use them, and he said we must pay first. This business goes by the names BANKCARD CENTER, Merchant Services, PAYSAFECARD and MTOT DISC BANKCARD CCD

      Business Response

      Date: 08/27/2024

      Thank you for the opportunity to address your concerns. In order to establish a merchant account, the merchant must submit a signed Merchant Processing Application (“MPA”), containing information about the business and payment processing services sought therein. According to our records, a merchant account was established pursuant to an MPA, purportedly signed by A******* *******, on April 17,2024, and submitted through Paysafe Payment Processing. The MPA contained information regarding the business, including, without limitation, EIN/SSN, bank/routing information, legal business name and address information. In the course of its regular underwriting process, our underwriting team investigated and verified information contained in the MPA, including confirmation that legal name and SSN/EIN information matched IRS records. Accordingly, the Company acted in good faith by providing services under the contract, based on all available information (reviewed by our underwriters and/or verified independently). As of the date of this Response, a balance of $72.90 remains outstanding in connection with the merchant account. All fees charged are valid.

      Thank you,

      Paysafe

      Customer Answer

      Date: 08/28/2024





      Complaint: 22181291



      I am rejecting this response because:

       Now we realize this company is SWIPE SIMPLE.  Everything about this has been very hard to verify and figure out.  We could not figure out who this company was for a few months- even though we started at month #1 of seeing this on our statement- and we cannot dispute that far back with our bank. This is what we were quoted by M*** **** for the company name SWIPE SIMPLE:

      Swipe Simple
      M*** ****- all through email & docusign
      $10 per month
      $0.08 per transaction

      Only .3% markup on CC rates which range from .05 to 2.8 at the highest.

      Obviously, we are NOT getting what we were quoted and we have never used this service. We want it canceled and we will pay what we agreed to. We are very dissatisfied with the deceptive practices we have experienced.



      Regards,



      A******* *******


























































      Business Response

      Date: 09/05/2024

      In accordance with the terms and conditions of the commercial agreement between the parties all fees charged are valid.  As a courtesy we will waive the outstanding balance in the amount of $72.90 for the July 2024 month end fees and refund June 2024 month end fees in the amount of $42.94 upon your acceptance. The refund must be sent via check by mail.  Please provide your best mailing address and specify if the check should be in the business name or the authorize signer name on file. We hope this bring satisfactory to this matter.


      Thank you,
      Paysafe

      Customer Answer

      Date: 09/06/2024





      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 22181291, and find that this resolution is satisfactory to me.

      Our address to send refund is  *** * **** **  Rochelle IL 61068



      Regards,



      A******* *******








































    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a new merchant service with paysafe to run card transactions. Upon completing my first closed batch i was advised on august 15 that my funds from my transactions would be deposited on the 16th. When funds were not in my account i became aware that my account was going threw risk management as do all accounts. I provided all information required by paysafe. I later recieved a email stating my account was being closed for risk concerns and that all my funds are being held for 180 days. There the one who closed the account so why am i not getting my money.

      Business Response

      Date: 08/27/2024

      Thank you for
      the opportunity to address your concerns. The initial batch triggered a
      review on 08/15/2024. During this risk assessment, additional checks were
      performed
      on the signing party to verify their connection with the business. These checks
      indicated
      that there are concerns with the identity registered to Mr. Collins Sr. raising
      numerous
      red flags. Furthermore, credit status attached to the signing party for the
      business is not
      supportive of this merchant account as it also is indicating a derogatory
      status with identity
      concerns. As a result, the account was closed to mitigate any further risk to
      the business
      relationship. Per the terms of the merchant processing agreement, funds will be
      held for up
      to 180 days to protect against chargebacks and losses.

      Thank you,
      Paysafe

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'd canceled my old credit card company as the rates were too high then found out they sold the company to Pay Safe and they said because they never got the message in writing they were taking over $60.00 a month out of my account for 0 charge sales. My bank tried to get the money back but could not do it as it was too late when we found out that another company was taking it. I called them and the said they never got the message and needed it in writing! The woman I talked to on the phone said she would send me the order slip for canceling and refund the money taken between Jan and March of 2024. I had canceled in Dec from the other company and we were NEVER told they had sold out to Paysafe. I also never got the cancellation slip and they are still sending me another bill for over $50.00. I need help with these people and they do not answer their phone! I am almost 76 years old and really need help! Thank you *** *****

      Business Response

      Date: 08/28/2024

      Thank you for the opportunity to address your concerns. Our records indicate that a merchant account was established on behalf of Tenny Weeny Miniature Cottage, pursuant to a merchant processing agreement (MPA)signed by Beverly Clark on March 6,2023. The Merchant Account was opened on March 6,2023.
      We were unable to locate a record of closure pursuant to the agreement on or about the date specified in your complaint. Accordingly, fees charged in connection with your merchant account were valid. We note that the account was closed on or about May 29,2024 due to stop payment on DDA. As of the date of this response, a balance of $118.30 remains outstanding. Notwithstanding the validity of these fees, as a courtesy, we will submit a request to waive the above-referenced outstanding balance, upon your acceptance of this response. 


      Thank you,
      Paysafe

    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a merchant account with Paysafe to process infrequent credit and debit card transactions for my small business. I told them I would rarely use their services and that transactions would range from small amounts to several thousand dollars. The first small transaction processed fine. The second one several months later was over $3,400.00. Paysafe charged me the processing fees but flagged the transaction as fraud, closed my account and has not deposited the money after more than 2 weeks. They wanted me to provide 3 months of my personal bank statements and a ridiculous amount of information that doesn’t apply to my business such as business lease, vendor agreements, inventory, pricing, and wholesale license. They also wanted the contact information for the customer. I refinish furniture and sell paint / supplies. I don’t collect customer contact information. If there was a concern, they should not have processed the transaction. They are a complete scam and I have stolen thousands of dollars.

      Customer Answer

      Date: 08/12/2024

      I was finally able to get through to customer service after several attempts by phone and email. After 36 minutes on the phone, they informed me that my account had a $300.00 transaction limit, therefore a $3,000.00 + transaction was flagged as fraud. If that is true, the transaction never should have processed to begin with. It should have been declined at the POS. Instead, they not only led me to believe that the transaction was successful, they also deducted the merchant fees from my checking account. At no time has anyone indicated that the $300.00 limit was the root cause of the issue and that information is not found anywhere on my account when I login. They waited a week to inform me there was a concern with the transaction and another week to answer my response. The second email from them came from an address that cannot receive replies. How convenient. 

      I was able to refund the customer (I think) hoping that she will contact me so I can reprocess her payment through a different merchant services account. Customer service could not tell me if the refund had actually processed, even though I gave them the transaction #. They sent me an email to which I am to reply with a screen shot of the refund transaction confirmation so they can do further research and determine if the refund was truly successful. I expect I will know in a day or two if they processed the refund if I see additional merchant fees withdrawn from my account. They are refusing to refund any of the merchant fees and have in fact terminated my account.

       This is an unscrupulous organization that is preying upon small business owners by advertising low fees, quick set up and convenient transaction options. Buyer beware, they're nothing but thieves. 

      Business Response

      Date: 08/19/2024

      Thank you for
      the opportunity to address your concerns. On or around August 16,2024 our
      Risk team sent
      you an email to provide clarity and resolution to the matter mention in your
      complaint. It's
      explained the funds are not stolen; rather, they are currently on hold for a
      period of 180
      days as outlined in the closure notice. The purpose of this hold is to ensure
      that if a
      dispute arises it will be covered.

      Considering this situation, our risk team is willing to conduct a thorough
      review of the account
      associated with
      this matter in 90 days for a potential partial release.

      It was also advised that this case did not qualify for the option to refund the
      cardholder due to
      the following
      statement made in the previous email dated 8/2/2024; “Unfortunately, the
      customer
      left with the
      merchandise, and I do not have their contact information.”

      As long as your checking account associated with this account remains open and
      no dispute arises
      all funds on
      hold will be deposited.

      If you have any further questions or concerns please contact us at
      ###-###-####.

      Thank you,
      Paysafe
    • Initial Complaint

      Date:08/12/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband I opened a new business, and he wanted to set up for our customers to be able to use credit and debit cards, he contacted PaySafe. April 30th my husband reached out to PaySafe. On April 30th we received an email for Gabriela Chaidez asking us to give a quick call.@ 5:53, the @ 5:54 and again @ 5:55. On May 1st we received an email from Dan Gaspard telling us he had received our request, and he would be out account executive. On May 9th we received several emails to do a docusign to set up payment processing, 3 from Gabriella,, 3 or 4 from the swipe simple. NOW also on May 6th we received an email from Alissa Ruef, who stated she would be our account executive. I notice on June 1st that there was a charge for 49.81 that I did not recognize, my husband called on June 4th and asked to have the service cancelled, we never used it, and they told us it would be 350.00, he asked to hear the recorded call where they told him and they did not want to speak anymore. They did tell him they would issue a partial refund for 28.00. June 20th, no response, 27th email to Alissa, after telling, per her email she would send a closure form, she would have management waive the fee and check on the refund, no need to return the little terminal. June 28th we filled out the form. July 1st 50.00 charge to our account, emailed her July 2nd, she informed me we signed up with another rep , in the same office, and to contact Gabriella, that the charges were coming from her set up. July 3,8,9 unanswered emails. July 10th I called in, no notes on the waiver or refund. They asked me to forward her emails, I did. July 12,13,15,16,19,22 I emailed and no response. I called again the 30th spoke to Alfred Guerra and he assured me he would take care of it. He asked me to forward the emails.2 more emails to him, nothing August 1st another 50.00. After filling out the form again, and again, I was informed i did it wrong, I did what they asked, since I did it wrong, no refunds. I am disgusted.

      Business Response

      Date: 08/13/2024

      Thank you for your submission. Unfortunately, we were unable
      to locate a matching record for you based on the contact information submitted
      with your complaint. Please provide the contact information, and business name
      as it appears on the Paysafe merchant account to further review this matter.

      Thank you,
      Paysafe

      Customer Answer

      Date: 08/14/2024





      Complaint: 22119775



      I am rejecting this response because:

      The business name is S&A Racing LLC. My husband A***** ****** is who set this account up. We own the business together. The Paysource reference number I was given is 03690262. 



      Regards,



      S******** ******


























































      Customer Answer

      Date: 08/19/2024





      Complaint: 22119775



      I am rejecting this response because: I have not received any communication since August 2nd. The company's response makes no sense.  No one walked out with anything. This response 



      Regards,



      S******** ******


























































      Customer Answer

      Date: 08/21/2024





      Complaint: 22119775



      I am rejecting this response because: you keep asking the same questions and I keep sending the information. A***** ****** is the contact name and the business is S &A Racing LLC. This is the worst runaround. 



      Regards,



      S******** ******


























































      Business Response

      Date: 08/22/2024

      Thank you for the opportunity to address your concerns.  In accordance with the signed merchant processing agreement, terms, and conditions fees charged are valid.  Although the fees charge are valid as a courtesy your requested refund in the amount of $149.81 has been approved. Please allow 3 to 5 business days for processing and delivery electronically to the bank on file. We apologize for any inconvenience, and we hope this bring satisfactory to this matter.  If you have any further questions or concerns, please contact us at 800-327-0093.


      Thank you,
      Paysafe

      Customer Answer

      Date: 09/09/2024

      Why is no one answering me? Now the BBB is i ignoring me. Paysafe need to stop charging my account. 
    • Initial Complaint

      Date:08/02/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently discovered that a company called PaySafe was drawing $49.95 from our business checking account, starting on March 1, 2024, and recurring monthly until my discovery of the charges in July, 2024. I called the company and demanded that the charges stop immediately, and I called my bank (US Bank) to stop all payments. I did not sign up for whatever service this is; however, PaySafe claims that I signed a contract with them. I did not. I requested proof of such a contract from the representative with whom I spoke in July when I cancelled the supposed contract, yet they have not provided proof as of this date. I need to be refunded the full amount which was transferred from my bank account without my permission.

      Business Response

      Date: 08/14/2024

      After reviewing your signed merchant processing agreement (MPA), terms, and conditions all fees charged are valid. However, as a courtesy we will issue a refund for the requested amount of $249.75.  Please allow 3 to 5 business days for processing and delivery to the bank account on file.  We hope this bring satisfactory to this matter.


      Thank you,
      Paysafe

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