Complaints
Customer Complaints Summary
- 35 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ORDER THE NIGHTTIME SLIMMING COMPLEX AND THEY DO NOT WORK. I BOUGHT IT THOUGH MY FRIENDS PAGE AND PAID 56.00 DOLLARS .I DO NOT THING THIS IS A GOOD THING TO BUY .EMAILED THE COMPANY AND NO RESPONES.
Business Response
Date: 03/23/2023
Keep in mind that you are covered under the 90 day money back guarantee, if you feel the product is not benefiting the way you had hoped, you can reach our customer service team at ###-###-#### and a representative would be happy to further assist you with your order.Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last night l purchased what l taught to be 3 bottle of your product. Then this morning l checked my Email and l had 3 confirmation on my order, I explained to Evan in customer service that’s not what l wanted. He offered some discount that l could not afford. Then he decided to refund me, He said it will take 3 to 5 days for my refund. This evening checking my email, l was told my package will be ship in 48 hours. Please what’s going on.Business Response
Date: 03/03/2023
I sincerely apologize for
any frustration with the ordering process and when working with our customer
service teams. The discounted offers are meant as an addition to your original
purchase. We want to be sure our customer concerns are being heard so we have
refunded you for the original order in full as of today. Please allow 3-5
Business Days for those to reflect back to your account. Thank you for reaching
out, have a wonderful day!Initial Complaint
Date:02/06/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 29th, I watched a video about Nucific and ordered some.
My order came in the mail a few days ago and I am not completely satisfied.
Trying to return has become a nightmare.
There is no way to initiate a return on the website and today marks the third day in a row I have sat on
the phone to speak to someone and NOBODY ANSWERS!!
This is ridiculous! It is quite obvious that if I wanted to order more I could do so with no problem.
I want to return this YESTERDAY....please help.Business Response
Date: 02/13/2023
I am so sorry to hear about the experience with our long wait times and refund processes. We want to ensure a resolution is made for you today so we have issued a refund to your last two orders in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Customer Answer
Date: 02/13/2023
I have reviewed the response made by the business in reference to complaint ID 19336385, and find that this resolution is satisfactory to me.
Regards,
Ki****** ******Initial Complaint
Date:01/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Try to order the produce didn't send me any confirmation and told me to reenter my credit information after 3time it said my card was decline and it charges me 3 time 77.92$ when i only wanted to buy once. So no confirmation on my purshase and i feel lile i ve been stole...Business Response
Date: 02/14/2023
I am
so sorry for any frustration this may have caused. I can assure you that the three transactions from January 28th was declined, so any pending status should fall off
after 3-5 Business Days. Thank you for reaching out, have a great rest of your day!Initial Complaint
Date:12/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with this company on December 3 of 2022 according to their website in bold print they advertise that they will refund your money within a 90 day window however there is nothing saying that the customer is responsible for return shipping. After many attempts to reach this company by phone no one ever answers. I made an attempt to use the message service with absolutely no help.
All I wish to do is return their product and get a total refund of money spent.
I want to thank BBB for their continued support to customers everywhereBusiness Response
Date: 12/07/2022
I sincerely apologize for any frustration with the ordering process. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping. You can view this at https://nucific.com/terms-of-use/. We want to ensure our customer concerns are being heard so we have refunded you for the order in full as of today, there is no need to send anything back to us. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!Customer Answer
Date: 12/07/2022
I have reviewed the response made by the business in reference to complaint ID 18534895, and find that this resolution is satisfactory to me.
Regards,
A***** *******Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was unaware by purchasing this product it would lead to a subscription I do not want a monthly subscription I do not want to be billed every month! I have been trying to get through the company via phone and I can’t get through! I do not want them to charge me every month!!Business Response
Date: 12/05/2022
I am sorry for any frustration this may have caused. I can confirm that you have placed a one time purchase for three bottles of Bio X4. You are not set up on any recurring orders and will not receive another shipment unless you place the order online or by giving us a call. Thank you for reaching out, have a great rest of your day!Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was in the process of purchasing a Nucific product and I was repeatedly asked to purchase more of the product for "one-time special discount." I hit "No" many times but the website would not allow me to continue and I could not use the "Back" function so I shut down my browser. Note: I DID NOT purchase the product - their site wouldn't allow me to get past the "one-time special discount" page.
I want my money refunded.
John WelbyBusiness Response
Date: 10/18/2022
I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. The discounted offers are meant as an addition to your original purchase. However, I have checked your account and see you have only placed one order with us. I have sent you a separate email with your order confirmation. Thank you for reaching out, have a wonderful day!Initial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
transaction date: 9-13-22
$260.40 total
probiotics
After listening to a 43 minutes ad on youtube, I decided to look at their website. I thought I chose the smallest amount (for about $40). I had already typed in all my personal info and credit card. Then it all just zapped, zipped, and went somewhere else. I never saw the total or the order number...nothing. My credit card company wants me to contact the seller. I did; I sat on hold for over 20 minutes; hung up. I went back to the website, but it is very ambiguous now; no contact info at the bottom, nothing. I cannot reach them to resolve the problem. I did get an email from them and the order number is 07******6. The reviews I finally found were mostly negative with many warnings not to order; the others I scanned through were that the product just does not work.
I'm old and not good with tech; cannot upload the cell phone pic I took of the presentation name (Bio-X4 63% Off lp.nucific.com Order now).
During the order process, they warned me not to turn back. Should have listened!Business Response
Date: 09/14/2022
Hello! I sincerely apologize for any frustration with the ordering process. We would be more than happy to help you with a resolution. I have cancelled and issued a refund to your order in full which should reflect back to your account in 3-5 business days. If you would like to place a new order for a single bottle you may give us a call at ###-###-####. Our customer service department is open Mon - Fri 6:00 am to 5:00pm PST ~ Sat - Sun 6:00 am - 4:00 pm PST. Thank you for reaching out!Customer Answer
Date: 09/15/2022
I have reviewed the response made by the business in reference to complaint ID 18021547, and find that this resolution is satisfactory to me.
Regards,
N**** *****Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the Bio4 product and signed up for autoship at checkout. At checkout it also bundled buy 3 bottles (3 months worth) and save. So I did that. I paid a little over $114 for 3 bottles. A little less than a month later July 21 another 3 bottles were shipped to me and charged $114 to my card. NOW 2 weeks!! later ANOTHER 3 bottles are on the way, and they have charged my card $114 AGAIN and sent tracking for the next 3 bottles.Business Response
Date: 08/09/2022
I sincerely apologize for any confusion and frustration you have experienced with our company. I have looked over your account and have cancelled your recurring order. I have also refunded your last two orders and have sent an email confirmation with more details to you. If you have any questions about your account and need to get anything corrected your welcome to contact our customer service line ###-###-####.Customer Answer
Date: 08/12/2022
I have reviewed the response made by the business in reference to complaint ID 17675577, and find that this resolution is satisfactory to me.
Regards,
R****** *******Initial Complaint
Date:08/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4-26-22 purchased Nucific product. After a couple of months, no noticeable effect good or bad. On 8-2-22 requested return address. Customer Service responded by saying the refund period of 90 days had expired but they would refund 40%.
While the order was placed online on 4-26, it was at least a week before I received the product (I have no record of the exact date received), so I'm not sure why 90 day period would begin with order date since no experience would be available until the product was actually used.
I just want to return sealed, unopened bottles. I found an address for Nucific on your site for Westlake Village. Assuming it is accurate, I will send the unused bottles to that address.
There needs to be some clarification of the "start date" for their return policy, i.e. date order was placed or date product was received and actual use begins.Business Response
Date: 08/09/2022
I'm sorry to hear about your recent experience when trying to return your orders for a refund. After reviewing your account it does look like we emailed you information on how to proceed with your return. I apologize for this, we always strive to improve our customers experience, Emails to our company can take 24-72 hours for a reply. You are welcome to call our customer service line for the fastest assistance at 888-679-552 and speak directly with our company. Again I apologize for this experience, if you check your email we have sent you follow up information and a refund has been issued to you as of today. Refunds can take 3-5 business days to reflect back to your account, email confirmations of this refund have also been sent.Customer Answer
Date: 08/09/2022
I have reviewed the response made by the business in reference to complaint ID 17671352, and find that this resolution is satisfactory to me.
Regards,
D***** *****
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