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Average of 204 Customer Reviews
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Review fromDi D
Date: 03/20/2023
1 starDi D
Date: 03/20/2023
Completely dishonest and they do not honor their return policy - on hold for 45 mins when I was the first call for the day - no human ever answered all automated!
Nucific
Date: 03/21/2023
We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our Customer Service teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at https://nucific.com/terms-of-use/ . We apologize for any inconvenience this may cause but can assure you that all funds collected by our company have been refunded back to you in full as of 3/20/2023. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!Review fromCarmina G
Date: 03/03/2023
5 starsI give NUCIFIC 5 star for been the most dishonest company.Review fromSusan M
Date: 02/23/2023
1 starSusan M
Date: 02/23/2023
I give this company less than one star. I received 15 bottles when I only ordered 3, yet I had to pay the return shipping. This company SUCKS!Nucific
Date: 02/24/2023
I sincerely apologize for any frustration with the ordering process and when working with our customer service teams. We would be more than happy to help you with a resolution. To ensure your purchase is honored by the money-back guarantee provided I have refunded you for your extra orders, and you should see that reflect in the next 3-5 business days. We appreciate you reaching out and providing your personal experience and feedback to us.Review fromConnie B
Date: 12/19/2022
1 starConnie B
Date: 12/19/2022
I ordered one bottle, saw no results after my 30 days, sent a detailed email and received the: "Mail back the bottle and items for a full refund, at your expense." Well, all 30 pills have been consumed, and they are expecting me to pay to return an empty bottle? To me, that is not a 100% refund and an environmental waste of packaging and shipping. Obviously, they require this to make the option more of a hassle with the hopes you don't follow through. I feel.embarrassed I let this scam happen to me. Please don't let it happen to you. ConnieNucific
Date: 12/19/2022
We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our Customer Service teams. Our Return Policy within the Terms and Conditions listed on our website do state the consumer's responsibility in return shipping on any bottles opened and unopened. You can view this at https://nucific.com/terms-of-use/ . We apologize for any inconvenience this may cause but can assure you that all funds collected by our company have been refunded back to you in full. Please allow 3-5 business days for that refund to reflect back to your account. There is no need to return the bottle to us. Thank you for reaching out, have a great rest of your day!Review fromMiles P
Date: 11/22/2022
1 starMiles P
Date: 11/22/2022
Tried to place an order for a bottle of BIO-X4 three separate times, and each time it said the transaction did not go through, so I chose not to pursue it. I checked my bank account the next day and three transactions had been made as if the purchases did go through, with no confirmation email, order number, or anything. Was really on board with the idea of trying this product before and now my interest in it has waned. A cancellation or full refund is the least that's due, in my opinion.Nucific
Date: 11/22/2022
I am so sorry for any frustration this may have caused. I can assure you that the transactions from 11/20 were declined, so any pending status should fall off after 3-5 Business Days. If you would like to place a new order you are more than welcome to give our customer service team a call and they would be happy to assist you. Thank you for reaching out, have a great rest of your day!Review fromPatricia R
Date: 11/05/2022
1 starPatricia R
Date: 11/05/2022
I am very displeased with the product and should have read reviews before ordering. I have gained weight, look bloated and have a skin rash. I ordered the 3-bottles/months for $121.98 and did not complete one month and was attempting to cancel and request 2-bottle return/refund when I saw I was again charged for another 3-bottles/months supply! And 3 days later ANOTHER 3-bottles/months supply! I did not request a monthly order for 3 bottles and did not receive a confirmation stating that. I received no confirmation of my order information at all. I want a refund of two bottles from original order and the 3 bottles received today, one month later as well as the 3rd order shown pending today.Nucific
Date: 11/08/2022
We are sorry to hear that this did not make for a good fit and for any frustration it may have caused. I have checked your account and do see that you have been successfully refunded for both orders. You will see those refunds back in your account in 3-5 business days. I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day!Review fromDonna D
Date: 10/18/2022
1 starDonna D
Date: 10/18/2022
Wish I had looked at this before I ordered this ****. I too, have gained weight using this product! I need to wait till 9 PM to call because they are located in the Pacific call zone. I will be very upset if I’m not refunded for the bottles I did not open. What recourse do you have?Nucific
Date: 10/19/2022
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Review fromMichelle E.
Date: 10/11/2022
1 starMichelle E.
Date: 10/11/2022
This product did not work for me, in fact I gained weight using it. The bloating and discomfort kept me awake at night. I haven’t reached out for a refund after reading all the he reviews I have found that it would be a waste of time. I bought 6 bottles and have 5 left and a few capsules in the first bottle. I was afraid to continue after the terrible results I’ve seen so far.Nucific
Date: 10/12/2022
I am sorry to hear about your most recent experience. However, when taking a probiotic, what you mentioned can be normal. Some customers may experience what is commonly known as die-off symptoms. Die-off symptoms occur when the bad bacteria inside of your body is killed off. The bacteria releases toxins which your body does it's best to rid itself of, resulting in some unpleasant but short-lived side effects. Most customers do not experience this but some may, depending on how much bad bacteria is inside your body. Die-off symptoms can include gas, bloating, constipation, diarrhea, skin breakouts, and various other stomach flu-like symptoms. I can assure you, however, that these symptoms are very temporary and quite normal whenever a big change is made to someone's diet, lifestyle, or even their supplemental regimen. I would be more than happy to help you with a resolution today. I have gone ahead and refunded your order in full which should reflect back to your account in 3-5 business days. Thank you for reaching out!Review fromCindy B
Date: 10/10/2022
1 starCindy B
Date: 10/10/2022
Won’t issue full refund until you try the product for 90 days…..they will give you a partial refund before 90 days which is crap……doesn’t say anything about waiting 90 days for a full refund…..Nucific
Date: 10/11/2022
I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your last two orders in full which should reflect back to your account in 3-5 Business Days. Thank you for reaching out!Review fromFatima S
Date: 10/09/2022
1 starHello,
I've ordered bio x4 after seeing your ad on facebook and I had the same problem of one of your customer (**** W), I immediately tried to call your customer service no answer and I did a chat with one of your employee, I tried to explain but I got no collaboration. I even sent you an email and no answer. I really regret my purchase, also I didn't receive yet the package.
I hope you will ask me for more information about my orders, all I want to do is cancel the additional orders and keep one of them.
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