Complaints
This profile includes complaints for Guitar Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 253 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I'm writing because I would like to formally file a complaint about a purchase I made last year as well as the store (South San Jose, Cherry Guitar Center) I purchased it from.
I bought a used Fender P bass guitar MIM that was not in working condition. Two luthier stores told me that the truss rod was broken when I took it to be set up. This was how I had received the instrument, but I was not made aware of this when I purchased it. When I went back to the Guitar Center and explained the situation, the employee stated that they could not do anything because it was out of the 45 days of returns. The best they could do was $100 off a NEW product.
Firstly, it's insulting to think that I have to purchase new items to be recompensed. Secondly, the "Manager" Juan, who would not speak to or make eye contact with me was widely lacking in any sort of customer service skills as I would have liked to have spoken to him, instead of his employee. I now have a broken bass guitar that I purchased from Guitar Center and have not had this issue resolved.
I would like to escalate my situation to the next tier of customer service. Please let me know how to continue.
Business Response
Date: 02/01/2024
We are very sorry to hear about your experience and we
appreciate you reaching out to us.
We forwarded your feedback to the store manager, and they
will be reaching out to you to take care of you.
Again, we are sorry for the inconvenience. If you need
anything else, please do not hesitate to ask.
Thank you.Initial Complaint
Date:01/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a used item from Guitar Center with my "gear" credit card. The item was shipped to me without a box and because of that it was heavily damaged. I sent the item back to Guitar Center and they have still not refunded my money and its been over 2 months. Ive contacted their corporate office numerous times and there has been no resolve. Ive now filed a dispute with Synchrony Bank in an attempt to recover the refund they haven't issued. Ive attached my receipt which clearly states the item has been returned.Business Response
Date: 01/29/2024
We are very sorry to hear about your experience and we
appreciate you reaching out.
We investigated your refund, and on our side, it appeared to
have failed.
We have corrected it and re-triggered the refund. It will
appear within 5 to 7 business days.
Again, we are sorry about your experience. If you need
anything else please do not hesitate to ask.
Thank you.Customer Answer
Date: 02/05/2024
Guitar Center has still NOT refunded my original purchase. Now I have a refund on my card for $671.66. I have no idea where this refund came from as it is not my original purchase price. Guitar Center needs to remove this from my credit card and refund me the complete purchase price of $742.06.Customer Answer
Date: 02/05/2024
Complaint: 21197165
I am rejecting this response because:Guitar Center has still NOT refunded my original purchase. Now I have a refund on my card for $671.66. I have no idea where this refund came from as it is not my original purchase price. Guitar Center needs to remove this from my credit card and refund me the complete purchase price of $742.06.
Regards,
N******* *******Business Response
Date: 02/07/2024
Thank you for contacting us. We looked into it further and we
saw that you have called and talked to a member of management, and this has
been resolved and your refund processed.
If you need anything else, please contact us at [email protected].
Thank you.Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a terrible experience with their lessons center located on Nordhoff street here close to the Northridge mall. I had canceled my lesson on the 7th of December but they went ahead and charged me for lessons on the 9th then by the time I realized in January what they had done I went to see if I could one either get my lessons or two get a refund. Unbeknownst to me once the month is gone you cannot get anything back so you lose your lessons and your money. I went to complain in person and left my number to see if we could resolve the issue but no phone call or any type of communication was ever attempted. I then proceeded on another day to call again left my. Number and yet again they failed to contact me. I highly recommend that you beware of these thieves who take advantage of their clients using unfair policies that take your hard earned money. To make things worse they could have called me to schedule these lessons that they charged me for and they didn’t even bother to do so. So if this type of issue has happened to you please file a complain with them here so that they learn that you can’t just take peoples money and not respond.Business Response
Date: 01/23/2024
We are very sorry to hear about your experience trying to
get a refund. We informed the Northridge location of the situation and they
will be reaching out to you at the number provided.
Again, we are very sorry for the inconvenience. If you need
anything else, please do not hesitate to ask.
Thank you.Initial Complaint
Date:01/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered this item in October and was given three shipment dates and I have received nothing I would like for them to ship my order as agreed instead of delaying it.Business Response
Date: 01/18/2024
We are very sorry for the inconvenience. The current ETA is
1/30/2024. We reached out to the vendor to get a more concrete date, and we can
reach out to you when we hear back.
Also, if you wish to no longer wait, feel free to give us a
call or email us at [email protected] to cancel.
Again, we are sorry for the inconvenience. If you need anything
else, please do not hesitate to ask.
Thank you.Initial Complaint
Date:01/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
MY account seems to be deleted. I am trying to track my late order and when I logged out and back in it says my account doesn't exist when i try to reset my password. waited on hold fora long time to be told. its a glitch. when i asked how long it would take to fix she replied rudely i dont know. i asked you have no idea at all ? to get somewhat of an eta. she rudely said NO. then i said have a supervisor call me back tomorrow. then she hung up on me. thats when it really got rude and crazy that guitar center employs people like this.
called asked for supervisor. guy replied NO!
called back reached someone named richard who kept saying who are you , who are you. when i asked who am i speaking to . then he said i called richard not guitar center. he was pretending to not be guitar center.
previous female associate when i asked her to have a supervisor call me back tomorrow , hung up on me.
three people in a row were extremely disrespectful to me.
i called again. and the guy kept saying his name is Richard and said What's Guitar Center
I was dialing ###-###-####
I told him I have the call recorded that's when he hung up. You cant believe this is happening.
back to back calls were met with employees pretending to not work at guitar center. i will gladly send over the proof of all of this to whom it may concern. this is crazy to treat a customer this way.Business Response
Date: 01/12/2024
Thank you for your feedback. We are very sorry to hear about your experience and
we appreciate you reaching out.
We have reached out to a manager you have been working with
Clayton, and he has been working with you. He is currently waiting on an answer
on your account, and he will be reaching out to you.
Any further questions, feel free to reach out to Clayton or
ask here.
Again, we are sorry for the inconvenience. If you need anything
else, please do not hesitate to ask.
Thank you.Initial Complaint
Date:01/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/25/2023, I purchased a used Taylor guitar on the Guitar Center (GC) website, at a cost of $653 including tax and shipping (Order #GCW*******736.) The package was delivered to my doorstep on 12/4/2023, and stolen minutes later. I was home, the UPS driver never knocked, rang my doorbell, there was no indication of arrival. After the police came by and I filed a report, I called GC customer service. The person I spoke to filed a claim, and told me that I would hear back in 7 to 10 business days. I tried to put in a claim with UPS as well, but could not because GC had already submitted one for this tracking number. On 12/20 UPS called and asked me questions about the shipment, they told me I would hear back from GC. I called GC customer service again on 12/22 and spoke to a nice person who acknowledged how terrible it is to have such a special item stolen, and assured me that GC would make this right. They told me there was a date of 12/27 on my account for a determination on the case. I waited some more, never did GC contact me in any way, I always had to follow up. On 1/2/2024 I called GC customer service again. The rep asked me if I had filed a police report, I had already provided these details to GC on the day the item was stolen. I gave the rep the numbers again, after being on hold for awhile he came back and told me there was nothing GC could do with my case.
How can GC send such a valuable item with no insurance, no signature requirement, no requirement for a person to receive the order? After a month of being strung along by GC customer service, I have no guitar, no refund, and I can no longer afford the instrument that I wanted and paid for. I never received any communication from customer service and always had to follow up myself. Truly the worst customer service of my life.Business Response
Date: 02/08/2024
We are very sorry to hear that your order got stolen and
thank you for reaching out.
Typically, after filing a police report, you could contact
your homeowners insurance and file a claim. That is typically the next step in
the process to get reimbursed.
Please if you have any further questions, do not hesitate to
ask. Or email us at [email protected].
Thank you.Customer Answer
Date: 02/10/2024
Complaint: 21109177
I am rejecting this response because:This is the response I was already given from GC. Yes, I have insurance with a $500 deductible, which essentially renders it useless filing a claim on a $650 loss. I also submitted a loss claim with my credit card insurance but it does not cover used items.
What I would like to know from GC is what could I have done different that I would have gotten the guitar I paid for??? I was home when the delivery was made, but the UPS driver did not ring the bell. My guitar was stolen minutes later. GC has the option to require a signature on delivery, and/or adding insurance to cover a high value item. When I was checking out on the GC website there were no options specified to require a signature or insurance. Instead, it has felt like GC has blamed me for my loss, and been profoundly unsupportive throughout this process. I am truly baffled how GC can do so little to help a customer out in this situation. I understand that GC is not responsible for the dearth of porch theft that is occurring, but regardless there are options to minimize these losses, none of which were taken in my case.
So, no, I do not accept this response. GC needs to do better and provide end-to-end customer service. I was nervous about purchasing a used guitar that I had not played before, but was assured by GC staff that GC backs up their product and would take care of me if I was not happy with the instrument. Instead, I've wasted many, many hours trying to be made whole for my loss, and I absolutely hold GC responsible.
Regards,
S******** *****Business Response
Date: 02/15/2024
Thanks for the response.
We have asked UPS to re-open the Loss Investigation since we
don’t know for certain that this was stolen or misdelivered by UPS, and the
prior reason UPS closed the investigation was incorrect, stating, “Customer acknowledged
to receiving the package”.
When UPS contacts you, please inform them that you did not receive
the package and there was no package there when checking for delivery. If you
do not hear from UPS in the next 2 business days, we recommend contacting them
to dispute receiving the package. We will follow up with UPS once we see that
the investigation is in progress and they have made contact with you to expedite it and
get a resolution. Once we have the resolution, we will contact you with an
update either here or in Email.
We apologize for the inconvenience and frustration this has
been.
Thank youCustomer Answer
Date: 02/23/2024
Hello,
Apologies for the delay in my response, I am currently overseas. A UPS representative visited my house, and provided a copy of this form, they remarked that UPS would correct the issue for the non-receipt of the package. I am still awaiting a response from UPS, but it's possible they may have difficulty to contact me while I am traveling.
One thing I noted on the provided form is that it appears that the stated value of the instrument is a wholesale cost, and not the full retail price paid + shipping. As I said I am still awaiting a response from UPS before I can adequately respond to this complaint, but I would not consider this dispute to be closed. Is it possible to reopen the case, pending further information from UPS? I expect Guitar Center to ensure that if the insured value of the instrument was less than the total price paid, that is the responsibility of Guitar Center to ensure that I am refunded for any shortfall in compensation from UPS.
Sincerely,
-S******** *****
Initial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a $200 gift card from Guitar Center website on 12/14/23. I paid extra for priority mail. When I didn'rt receive the gift card, I called this business, which charged my credit card as "Guitar Center" but they did not know anything about my order, even though Guitar Center sent me an order confirmation and order #. I had to go online and learn that this business uses a third party named Cash Star to process their gift card orders. I finally reached a CSR at Cash Star that told me I had to wait till 12/27 to get the gift card cancelled and get a refund, so I had to give my son the money for a gift during the holidays and wait for this cancellation/refund. I called on 12/27, two weeks after I ordered this card, and got told the the card was bing cancelled and a refund would be issued. I've called Cash Star every day since 12/29, looking for my refund. My bank has no record of a refund attempt. Now, on 1/2/24, I got told that a refund was issued and when I said it was NOT, some other CSR put me on hold and told me that there was a "processing error" so I don't know if they'll EVER issue my refund. Guitar Center - two reps there put me on hold and disconnected my calls. They take no responsibility for this, even though GUITAR CENTER had THEIR website take the order and GUITAR CENTER is the charge on MY credit card. Now they refuse to take responsiblity for this mess or to help me, they are a shady business. They lie and thier henchman, Cash Star, is worse.Business Response
Date: 01/04/2024
Thank you for your feedback. we are very sorry to hear about
your experience when ordering a gift card.
We spoke to Cashstar, and they have processed your refund on
1/3. Please give it 3 to 5 business days to reflect on your account.
If you have any further questions, feel free to email us at [email protected] and we
will gladly assist.
Again, we are sorry for your experience. If you need
anything else, please do not hesitate to ask.
Thank you.Customer Answer
Date: 01/04/2024
Complaint: 21087000
I am rejecting this response because: I do not believe anytnhing stated by CashStar, They claim they processed refunds on 12/27, on 12/29, on 12/30, and on 1/2. They continue to state that it takes "three to five business days" and they're not telling the truth. EVERY time they claim to have issued such a refund, the refund was never processed. SOmeone names Carlos at Cashstar that claimed to be a manager, told me on 12/30 that Cashstart "attempted " to process a refund to my credit card but encountered a "processing error" and he assigned a case # of CS11951099 and nothing got done. Now that I"ve made a BBB complaint, you contacted CashStar and they calim, once more - for the fifth time! That they processed a refund on 1/3/24. Until I see that refund on my credit card - so now we are looking at another full week! 3 to 5 business days goes all the way out to 1/10!! Now I'm supposed to wait another week to discover that CashStar is lying? Guitar Center charged my credit card. Guitar Center is taking no responsibility. Guitar Center has passed this off to a third party that has now delayed my refund for 8 days and now wants me to wait another week. This is NOT an acceptable answer. Acceptable answer is that I see a refund on my credit card account. Guitar Center can send me a validation/confirmation of proof of a refund being processed; a s of now, I see nothing. So due to all of the Cash Star lies, this is unacceptable. I have no basis in which to believe this refund has been processed.
Regards,
G***** ****Business Response
Date: 01/08/2024
Thank you for your response. We attached a screenshot from Cashstar, confirming
your refund was processed successfully. And they will also have your shipping
refunded.
If you need anything else, please feel free to email us at [email protected] and we
will gladly assist.
Thank you.Customer Answer
Date: 01/09/2024
Complaint: 21087000
I am rejecting this response because: Shipping has not been refunded yet. I finally see the $ 200 on my credit card refund, but the shippin charge Promise has not been kept. Why does cash star tell lies about issuing refunds and didn't even issue this $200 until I made a bbb complaint. You are not treating customers right. and you should be aware that cash star continues to lie to your customers.
Regards,
G***** ****Customer Answer
Date: 01/10/2024
The business has finally issued the last of the refunds on 1/9/24. I am satisfied that the refunds have been submitted, but I am very unhappy with Guitar Center and its third party gift card processor, Cash Star, for making 6 different promises to process this refund. It took a BBB complaint to get the refund done in two stages, very unacceptable business pracitces.Initial Complaint
Date:12/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/24/2023, I engaged Guitar Center about bass guitar lessons via email. I was contacted by Nik Callahan and we had a nice chat. I was told that $78.75 would be my price because the normal $105 monthly was on sale due to Black Friday. We talked extensively about 1-hour long lessons, not half hour because of my age and my previous musical experience. He even assigned me to a teacher named Jay because Jay could help intermediate students like myself.
Everything was fine until my wife happened to ask me what the $157.50 charge was from Guitar Center a couple of weeks later. I never received a receipt of the transaction from Guitar Center via email or in-person. I was charged double what I was quoted over the phone multiple times AFTER having discussions that 1 hour - not 1/2 hour - lessons were what I wanted. I didn't know the pricing structure so I was oblivious to what happened until my wife told me.
At the same time as I found out this bombshell price change, my lessons were changed from Wednesday to Monday at the request of my teacher. No problem, I have Monday's off anyway so it worked out fine. But, Christmas and New Year's Day are both on Monday's. I couldn't take my final lesson of December due to the store being closed Christmas Day. After I called Nik this past Saturday, December 23rd to inquire about the increased cost issue, he told me that you can't carry over lesson "credits" from month to month. He said he would "talk to his manager," but I never heard back. No call, no email, nothing. I lost my fourth and final lesson, AND was overcharged to boot.
I have since cancelled these lessons and won't be going back to GC. I don't want an apology, but I also don't want a full refund because I did get lessons from Jay and we had a nice time. This is all very unfortunate, but I NEVER would have agreed to $52/hour bass lessons ($205 monthly) because I literally can't afford that. I want half refunded as discussed originally: $78.75.Business Response
Date: 12/29/2023
We are very sorry to hear about your lessons experience, and
we appreciate the feedback. We sent your feedback to the management team over the store,
and they will be reaching out to you to help with the refund.
Again, we are sorry for the inconvenience. If you need
anything else, please do not hesitate to ask.
Thank you.Customer Answer
Date: 01/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21061836, and find that this resolution is satisfactory to me. I have received the requested refund of $78.75 for what I was quoted, which satisfied me greatly.
Regards,
B****** *********Initial Complaint
Date:12/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw a guitar I liked online. I waited till the next day I called the store I talked to a store associate. He said he had the guitar in his hands and it looks beautiful and there were no scratches and it was a great guitar. I said okay I'm hanging up and I'll pop by the guitar. So that's what I did got off the phone and I immediately purchased the guitar 3 hours later I get a phone call saying they that guitar can't be sold to me cuz it was already sold. And I don't understand how that happens because it was online for sale I spoke with an associate he said he had it in his hands I said okay I'm paying for it now. And then I get a call that the guitar has been sold to somebody else. And I find this very suspicious. How does that happen I want that guitar at that price I've been looking for that guitar at a decent price for a long time. I finally found it. I purchased it I have an order confirmation. It even came off the internet as sold after I paid for it. And then they call me and tell me that they sold it to somebody else. Something don't sound right there. Something sounds very very fishy with that situation I want my guitar at that price I've been hunting it and finally found it and then they take it away for some reason I don't understandBusiness Response
Date: 12/28/2023
We are very sorry to hear what happened when trying to buy
the guitar.
We reached out to the store that the guitar was supposed to
come from, and they will be reaching out to you to help with a replacement.
If you have any questions, you can reach them at ###-###-####, and Mitchell is the store
manager reaching out.
Again, we are
very sorry for the inconvenience. If you need anything else, please do not
hesitate to ask.
Thank you.Customer Answer
Date: 01/05/2024
They handled the problem fairly.Initial Complaint
Date:12/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a gift card to be mailed for a holiday gift. The card never arrived. As you can see in the screenshotted correspondence, I was told I had to wait 15 business days in order to request any further action be taken. The card never arrived.
I have reached back out as I was told to do (see screenshot) and there has been no response.
I want the $100 I spent on the non-delivered physical card to be transferred to a digital gift card that I can send for my holiday gift. It’s been 18 business days. The holidays are almost here and time is running out.
Thank you very much for your help.
S**** *********Business Response
Date: 12/19/2023
We are very sorry for the inconvenience om receiving your
gift card for the holidays.
Out of curiosity, have you escalated this to management with
CashStar? If not, you can try calling them ###-###-####
as it seems in your last email to them, they closed the ticket meaning if you reply
to it, it won’t go anywhere. So, we suggest opening a new ticket with them, so
it gets attention.
If none of the above works, please
provide us with more information like a billing address etc… so that we can try
to help you on our end. You can provide this to us at [email protected].
Again, we are very sorry for the
inconvenience. If you need anything else, please do not hesitate to ask.Customer Answer
Date: 12/20/2023
Complaint: 21026755
I am rejecting this response because:I did every single thing above. I called one place and they said to call another. I called and emailed the other and was told the other place should be helping me.
have spent countless hours trying to fix this issue, emails and calls. The rest is up to you. I will not be doing anything further on my end. I paid Guitar Center $100 for merchandise undelivered. Now you need to deliver it or refund my money without any additional intervention from me. My time is valuable and I have a full-time job that does not afford me time to make additional phone calls and do your work.
Billing address is *** *********** ***. Coraopolis, PA 15108. You can even call me at ###-###-####. I am willing to work with you. But again, I will not be responsible for you fixing this mistake. Again, I paid $100 for merchandise undelivered. Now is where you come in and fix the issue.
I look forward to you resolving this issue quickly. Thank you very very much.
Regards,
S**** *********Business Response
Date: 12/20/2023
We reached out to Cashstar, and they confirmed that they
have refunded you the $100 for the gift card that did not show up.
We suggest ordering a Ecert from our website or going to your
local store to get a new physical gift card. The latter would definitely be the
best option.
We are sorry for the inconvenience. If you need anything else,
please reach out to us at [email protected].
Thank you.Customer Answer
Date: 12/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21026755, and find that this resolution is satisfactory to me.
Regards,
S**** *********
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