Wholesale Pet Foods
Petjoy, LLCInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
In June of 2023, BBB contacted this company regarding a pattern of complaint allegations wherein consumers allege that due to participating in "free trial" programs, their credit cards are subsequently charged without authorization. BBB contacted the company on muliple occasions requesting steps the company might take to eliminate the basic cause of the pattern of allegations but as of June 20, 2023 the company has not responded.
Alert
On June 6, 2023, the Better Business Bureau (BBB) initiated an investigation into Pet Joy LLC, a company based in Westlake Village, CA, following a significant number of consumer complaints. The complaints primarily focused on unauthorized billing, delivery issues, refund difficulties, and poor customer service. The investigation aimed to uncover the extent of these problems and assess the company's business practices.
Consumer Concerns:
The investigation revealed consistent patterns of customer dissatisfaction. Consumers frequently reported unauthorized charges for products they did not order or consent to, including unexpected subscription renewals. Delivery issues were also prominent, with numerous customers not receiving their orders on time or at all. Additionally, many faced significant challenges in obtaining refunds, often encountering unresponsive or dismissive customer service and being charged restocking fees despite errors admitted by the company.
Conclusion and Consumer Warning:
As of May 28, 2024, the BBB has concluded its investigation and issued a formal warning to consumers regarding Pet Joy LLC. The BBB advises consumers to exercise caution when dealing with this company due to persistent issues identified in billing transparency, delivery reliability, refund processes, and customer service responsiveness. Customers are encouraged to report any further problems to the BBB and consider alternative, reputable companies for their pet product needs. The BBB remains committed to monitoring Pet Joy LLC and will take further action if necessary to protect consumers.
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