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Business Profile

Vitamins and Supplements

Clear Health Supplements LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online these pills for $59. Then a little while later I get a text that my credit card was being charged $159. Plus $59 I tried calling them could not get through so I emailed them to cancel, then I called the bank cancel transaction and dispute it. They credited me back for a couple days and then they recharged me telling me that, I process this and call them , I didn’t mind be charged $59 is $159. I’m questioning I’ve gone back-and-forth with both the bank and the people and they tell me to call the bank and the bank tells me to call them. I did this in September when I called them back the third time they said if I send back the product they give me a refund I sent back to product And I haven’t gotten a refund and they told me it’s been closed. I have to talk to the bank. I’m on a fixed income and I didn’t know this was a scam till after I read the reviews but I called the same day and couldn’t get a hold of the retailer that’s when I called the bank . So I’m out all this money.

    Business Response

    Date: 02/15/2023

    Dear Representative,

     

    We are in receipt of your complaint on behalf of the customer.  We understand the customer frustrations; however, all company policies and guidelines were followed.  Furthermore, dispute resolution was initiated by the customer with their issuing bank, and the results of the investigation will be taken into account for this case.

     

    Best,

    Customer Care

    Customer Answer

    Date: 02/15/2023



    Better Business Bureau:

     

    I sent you my credit card when I called the same day and canceled, and then they recharge me and then canceled and recharge me



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    ****** *******



     


Clear Health Supplements LLC is NOT a BBB Accredited Business.

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