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Business Profile

Repossession Services

Towing San Diego

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was repossessed by San Diego towing and upon pick up of my vehicle there was damage to my vehicle. I was forced to sign a form that said there was no damage to my vehicle in order for my car to be released and I was told that if I did not sign it that they would not release my car to me And continue to charge me daily for storage until I did. I fulfilled all requirements and I was forced to sign a form that said no damages were to my vehicle although I explained that there were obvious damages. I was told that in order for me to get a claim form to report the damages I had to sign this form I am describing. I reluctantly signed the form and I was given a complaint form and I was told that it had to be turned in the following business day before the closing of the business, which is today . When I arrived at 2:30 PM to turn in the form, I was then told by the clerk that it needed to be notarized. That is not what she told me yesterday at 3:30 PM when I picked up my vehicle and she gave me the claim form. This company gave me less than 24 hours to turn in this form and did not tell me it needed to be notarized prior to turning it in. Now they have gotten away with damaging my vehicle, not giving me the necessary information needed to follow through with the process of the claim as they described. They did not give me a chance and made it impossible for me to submit my claim form by failing to give me the information when the claim form was provided to me.

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