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Business Profile

Vitamins and Supplements

Malibu Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the business on March 31, 2023 and told them to cancel my subscription. No one ever has confirmed that it has been cancelled and they keep taking money out of my bank account. I can't get a hold of anyone to talk to. They won't respond to my emails or voicemails.

    Business Response

    Date: 06/01/2023

    Hello,

    We do not offer any subscriptions on any product. In fact if you ask us to put you on a subscription we are not able to. We responded to your email. You will need to find the charge in question on your statement and call them. 

  • Initial Complaint

    Date:02/23/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package yesterday containing 1 60 count bottle of GoXtra Keto Advanced Weight loss capsules and 1 30 count bottle of GoXtra Keto Gummies. I contacted the number on the bottle (************ and explained that I had not ordered these and asked to return them. The rep stated that I would not be billed as these were try before you buy and I could keep them or throw them away. She also said I’d receive an email confirming this. No email has arrived. Today I received my cc bill and there was a charge for $55.96 that was charged on 2-11, which is the day they said I ordered these, which I did not. It’s possible that an ad popped up on Facebook and I might have looked at their products, but at these prices who would buy them?

    Business Response

    Date: 02/23/2023

    We did not sell this item to this customer. We have searched for the customer name and have found nothing, also that is not our phone number.

    We suggest contacting the phone number on the credit card statement to resolve. 

    Thanks

    M***** ****

    Customer Answer

    Date: 02/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Malibu Labs is NOT a BBB Accredited Business.

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