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Business Profile

Marine Sales and Service

Coast to Coast Marine Diesel, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/11/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner charged our credit card without us knowing or authorizing on three different occasions totally almost $20,000 in work (double the amount) ******* the moths of August/Sept. 2024.Owner could not provide invoices when asked.The business provided sub par work that had to be corrected by other contractors.

    Business Response

    Date: 10/22/2024

    Customer wanted us to do the work in *******, as an accommodation, I said ok...he gave a credit card to keep on file to settle all charges....we travelled to *******, ca from **********, approximately 80 miles one way and minimum 2hours travel time, or 4 hours plus 2 men...we did extensive work on his engine (for which we are a dealer), delivered to him a 20hp ****** outboard (which he paid for using credit card)...we did the engine work, removed some components to bring back the following week along with new batteries...

    second trip up we finished up the engine work, built a new base to install batteries, supplied cabling and connections and customer decided 20hp too big so i arranged with ****** dealer to exchanger for smaller..there was $1050 in charges to exchange not to mention 20 hp outboard was scratched and was laid down incorrectly so it leaked out oil inside engine cover...after both trips an invoice was emailed out of quickbooks and also scanned and sent from my email...all other emails had always been received...and as he told me, i settled the charges on the invoice..

    he then asked us to come back and do more work, which few did...only 1 tech and 1 day..

    trying to bill that invoice after it was sent the credit card was declined...he then complained he had not received invoices...i took pictures and texted to him, not received resent out of quickbooks and personally...

    after a week of these games he finally acknowledged receipt and then complained about quality of work etc and that he would get me a new card to settle, which he never did...he did dispute the final charge on first invoice of $6,268.07 and never paid the last invoice of $2,705.47..

    In summation, he received goods and services and denied my company right to payment with flimsy and disengenuous explantations...but could never say what was wrong..He basically converted our goods and services; theft...terrible person..

Coast to Coast Marine Diesel, Inc. is BBB Accredited.

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