We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marijuana Products

Valley Pure

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

Complaints

This profile includes complaints for Valley Pure's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Valley Pure has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/10/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ***** gave me the worst customer service I've ever experienced. After making my purchase, I immediately realized I was given the wrong product. I checked the website beforehand and expected a wedding cake strain, but the strain wasn't listed, so I assumed it was the usual hybrid. Unfortunately, it turned out to be an indica, which I can't use. Not even 60 seconds later I quickly returned to ask for an exchange, but ****** started arguing, accusing me of being dishonest and saying the exchange process would take too long, so he refused to do it. When I hesitated for a moment to process what was happening, he threatened to call security if I didn't buy anything else. I was shocked by the total lack of understanding and respect, especially as a regular customer. It's hard to believe ********************** would allow this kind of behavior. All I want is the correct product since it wasn't accurately defined on the website when ordering medical items..

      Business Response

      Date: 10/08/2024

      Hi ******,

       

      I have attempted to make contract with the customer with no response. We would like the opportunity to discuss our return policy with him. Due to the nature of our business, our return policy is limited. I can be reached at **************.

       

      Thank you,

       

    • Initial Complaint

      Date:06/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have opted out of their text telemarketing several times over the last 6 months and have received text confirmation of this. They continue to keep texting me, even on the same day that I opted out and called the store manager ******* to reinforce this. They then text me again 2 hours later. Then they tell me they wont stop texting me and theres nothing I can do about it and banned me from the store.

      Business Response

      Date: 06/18/2024

      **************** let us know about this issue the same time he was demanding product for free from us because he received a text message after opting out.  Once we were notified of this issue, we immediately contacted our third-party text message company and completely took his phone number out of the system to avoid any unwanted text messages.  **************** came down to our Farmersville location and demanded product for free from our manager *****.  ***** apologized for the messages and let him know that we cannot give out free product.  **************** began cussing out our manager ***** causing a scene and would not calm down.  After the confrontation from ****************, he was banned from the store.

    Valley Pure is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.