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Business Profile

Auto Services

Emerald Integration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didnt work with my car and after reaching out the company for help THREE times they finally got back to me. They said it didnt configure properly with my car. I got a single email response a day IF I was lucky and the process of them finally agreeing to let me return the unit took 2 weeks. I literally had to hound them and tell them they advertise returns within 30 days. It seemed like they were trying to waste my time until the 30 days was up. I shipped it back and was within my 30 day money back guarantee which is BS. They said it could take up to 3 weeks to get my refund. Its been 4 weeks and Im finally disputing the charge with PayPal because they are being so shady and havent refunded me even though I have the tracking number showing they received the product. This has been the biggest hassle to deal with and even after 2 months its still not over.

Emerald Integration is NOT a BBB Accredited Business.

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