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Business Profile

Consultant

Marczell Klein Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammers without integrity!!!Stay far away from this guy and his business.They sell a dream, and have high level ********** that use manipulative tactics and lie, just to get your money. They misrepresent and are all marketing and sales with no actual substance.They promise a refund, but do not deliver. Ive contacted them 10+ times via whats app, email, phone, instagram, and their web forms; they refuse to response any further about the refund they already promised over a recorded line.They are literally just in it to take your money, and fail to operate with ********************** going through this process for months with them, and they refuse to respond (no ethics) yet they have a 24/7 line that will call you if you want to buy something / are interested scam

    Business Response

    Date: 02/19/2025

    Thank you for reaching out through the Better Business Bureau. We take customer concerns seriously and appreciate the opportunity to address your complaint.
    Regarding Your Concerns:
    Refund Request: We understand that you are seeking a refund and have had trouble getting a resolution. We process all refunds according to our terms and policies, and if a refund was promised but not yet delivered, we want to ensure this is handled appropriately.
    Communication Issues: We sincerely apologize if you have had difficulty reaching our team. We are committed to responding to all inquiries in a timely manner.
    Next Steps for Resolution:
    To assist you as quickly as possible, we kindly ask that you email ******************************************************** with the following details:
    Your full name
    Purchase date
    Transaction ID or order confirmation
    Any written confirmation of the refund approval
    Once we receive this information, we will promptly review your case and work toward a resolution.
    We appreciate your patience and the opportunity to resolve this matter. We look forward to your response and will do our best to assist you as quickly as possible.

  • Initial Complaint

    Date:08/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1st I ordered a course from Marczell for $37.00, then I found out it was for business owners to learn how to hypnotize and all I wanted was to BE hypnotized so I tried to contact them for a refund but there is nowhere to acquire the support contact information.

    Business Response

    Date: 02/19/2025

    Thank you for reaching out through the Better Business Bureau. We appreciate your feedback and want to clarify the situation to ensure a fair resolution.
    Regarding Your Purchase:
    On July 1st, 2024, you purchased a course for $37.00 designed to teach business owners how to use hypnosis. We understand that this may not have aligned with your expectations, and we apologize for any confusion.
    Refund Request & Support Contact Information:
    Our support team is always available to assist with any questions or concerns. While we strive to make our contact information accessible, we regret if you had difficulty finding it. In the future, you can always reach us at ******************************************************** for assistance.
    Next Steps for Resolution:
    We are happy to review your refund request. Please email ******************************************************** with your purchase details (name, order confirmation, or transaction ID) so we can process your request as quickly as possible.
    We appreciate your patience and look forward to assisting you. Please dont hesitate to reach out if you need further clarification.

Marczell Klein Consulting is NOT a BBB Accredited Business.

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