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Business Profile

Consultant

Omni Agent Solutions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consultant.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a fairly regular customer of ****** for many years. When they went out of business, I had a credit balance of $74.85. I also received a damaged item after the company shutdown with nowhere to return it. The value and shipping associated with this purchase was $34.94. I have held onto this item and its packaging for all this time in case someone wanted the return but I have not heard from anyone. I filed a claim through the Omni Agent Solutions website for a total claim of $109.79 in February of 2024 before the claim deadline. I have tried to contact them numerous times by phone to learn the status of this claim but have not received any response. I would like my refund.

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have shopped at Zulily for 12 years. I had a credit of $101.91 and suddenly, without notice, they went out of business! Omni Agent Solutions, Inc. took over for them. I wrote to them about my credit, sent them the proper paperwork and proof of purchase forms. They wrote back to me a couple of times with a form letter. I tried calling them and e-mailing them, but to no avail. I would like my refund!!!

  • Initial Complaint

    Date:02/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Dec2023, Zulily, LLC and its parent company ************ LLC, entered into an Assignment for the Benefit of Creditors. Omni Agent Solutions is handling the claims and is not appropriately responding to requests for information/help. Omni continues to send form responses to all my emails specifically requesting information on how to document a claim for existing credit when there is no longer access to my Zulily account which listed the amount of credit owed. I have received 4 form letter responses sending me to their website to review FAQs, information on how to file a claim and a HELP phone number that is nothing but a recording on a loop that sends you back to the website. None of the site/phone responses answer how to document owed credit. I sent another email this morning with "DO NOT RESPOND WITH A CANNED EMAIL" in the subject line and immediately received the same canned email back. I had between $300 and $400 in credit due to recent returns of leather shoes and a ****** ***** wool coat, but have no way to know the exact amount or document it since I cannot access my old account. And amazingly ALL my emails to and from Zulily for 2023 have vanished from my Hotmail email account--even those that were stored in my Archives, e.g. a gift card credit of $16.08 sent on 9 November 2023 (gift card number FFGC B8EA D4F5 E3F3. I wrote the information down in addition to putting the email in my Archives.). None of my other 2023 emails, in or out of Archives, appears to be affected.

Omni Agent Solutions, Inc. is NOT a BBB Accredited Business.

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