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Business Profile

Laser Cosmetic Services

Ideal Image

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a zoom consult with their in house sales rep Friday August 5th. We discussed a cosmetic treatment and I explained that I had a hard completion date that month as I was permanently leaving the country. I was ******* clear about this and I was ok with not having the treatment. I was repeatedly assured they could meet this requirement. She could only confirm a schedule once I paid in full, it's how the scheduling system worked... She assured me the 1st treatment (of 2) would be immediate - 1pm Monday. I paid $1342.50. On Saturday she confirmed this appointment - 10am Monday - which I couldn't do. She then changed it to the following week - with not enough time between appointments per their rules. She told me she would sort it Monday. Monday, Scheduling (not her) calls to confirm 1st September for 2nd apt! I explain the situation but there's nothing available. I tell her it won't work, I'm not going be here and let's just refund. I hear nothing in 5 days and call instead. The guy who answers says the request was filled incorrectly.. He corrects it and says wait another **** days. No one calls, I call, nothing happens. When I finally hear back I am told I need to supply a passport to prove I am moving countries. Then they don't want that, they want a lease. I don't have a lease I am going to be living with my parents. They then want copies of bills addressed to my parents!?! I paid in good faith to get a treatment I wanted that they said they could provide in a timeline I needed - and failed to do so. This all happened within 4 days!!! I didn't change my mind, they couldn't do it. I ask for someone else. Nothing happens and finally someone leaves a barely legible, vague message. This woman is less helpful than the first. I tell them if they won't refund me and act in good faith then I have no option but file a dispute. They keep declining my banks efforts to resolve this. They won't accept responsibility. It's now November. I am in *********.*************.

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