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Business Profile

Pet Food

Badlands Ranch
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.65

Average of 292 Customer Reviews

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Review Details

  • Claire F

    Date: 06/22/2025

    I have 3 large dogs and 1 small dog so this dog food is a little too pricey for me to buy all the time, so I use it as a topper. They love it, and I really like the ingredients. Although its expensive I highly recommend this dog food.

  • Lisa S

    Date: 06/09/2025

    I ordered two bags of food. My dogs didn't like it. I returned it. There is no form to put on the box in packaging. So i paid myself to ship it back. No refund after three weeks. I called. The woman said i was supposed to to call first. How would i know that . So im getting no refund. Scam scam scam

    Badlands Ranch

    Date: 06/10/2025

    We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. You can view this at ***************************************** and we do require customers to obtain a Return Authorization to make the return as hassle free as possible. We have refunded you for the order in full as of today. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

  • Hannah C

    Date: 05/13/2025

    They charged me and sent me food AFTER I cancelled. They now refuse to refund. Apparently the $95 is worth it to them to keep instead of doing the right thing. **************** was always nice UNTIL you want to cancel--beware. To make it worse, my dog actually loved the taste of this food, but her vet recommended that I immediately stop giving it to her as it was bad for her liver. She is now on liver supplements instead :( *****************. DO NOT RECOMMEND.

    Badlands Ranch

    Date: 05/15/2025

    I sincerely apologize for any frustration. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days.  I do also show that the membership itself has been canceled. Thank you for reaching out, have a great rest of your day

  • Linda S

    Date: 03/26/2025

    I purchased a 24oz bag of Badlands Ranch dog food after viewing a lengthy video about the high quality of the ingredients. The offer was $39.95 with refund if my dogs wouldn't eat the food. I was charged $48.94 for 3 cups of dog food, and my dogs don't like the food. I even tried it as a topper on their other food and offered pieces of the Badlands food as a treat. I plan to seek a refund, but wonder if Badlands Ranch will honor my request after reading the reviews from other customers.

    Badlands Ranch

    Date: 03/28/2025

    I am sorry for any frustration while using the product. Keep in mind that you are covered under the 90-day money back guarantee. You can reach our customer service team at ************** and a representative would be happy to further assist you with your order.  Thank you for reaching out.

  • Sandra M

    Date: 03/17/2025

    Ordered Probiotics on 2/21/2025 and it is now 3/17/2025 and still no product. Of course you sent for your money from my credit card. I was also hacked not too long after my order. I would advise not to use them.

    Badlands Ranch

    Date: 03/21/2025

    I sincerely apologize for any frustration. You can reach our customer service team at ************** and a representative would be happy to further assist you with your order. Thank you for reaching out.

  • Cristina J

    Date: 01/02/2025

    Bought product in summer. 3 bags to be specific. Were 24 oz bags. Made a purchase in December bought 6 bags. Bags are now 11.5 ounces and cost twice as much and received less product. Called company the only thing they could do for me was give a 30% refund. Not even send me the correct amount to make it right?!? Buyer beware. Do not purchase!

    Badlands Ranch

    Date: 01/13/2025

     I sincerely apologize for any frustration with the ordering process. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. I would also like to confirm that we do offer 2 different size bags for this product that do vary in price. Thank you for reaching out, have a great rest of your day

  • Lea P

    Date: 12/31/2024

    I placed my order on 12/16/24 and received a confirmation. Within a couple of days I received tracking information from BLR courier; OnTrac. I have yet to receive my order. ****** tracking never received any information regarding my order. After 11 days I contacted Bandland Ranch customer service 12/26/24 explaining I havent received my order, OnTrac never received my order information and I had to purchase my dog more food; out of more money. I was issued another order which I have still not received. I contacted customer service today 12/31/24 and was refused a refund because the *** said its en route and due to the holidays things take longer. Although both customer ***s were professional I was taken aback when I was refused a refund after waiting 2 full weeks for 2 products that never showed. I was under the impression the second order was complementary for my pups inconvenience and the extra money I had to spend on more dog food. This is not a way to keep satisfied customers coming back. I am extremely disappointed. Going forward I will be researching a new dog food company that appreciates their customers.

    Badlands Ranch

    Date: 01/13/2025

    Thank you for sharing and for your feedback, we always strive to improve our company any way we can based on the reviews from our consumers. I have checked the tracking information on your order, and it does show as delivered. Thank you for reaching out, have a great rest of your day

  • Nancy W

    Date: 12/29/2024

    Badlands Ranchs dog food and treats are inconsistent. Their quality control is very poor. Food and treats made my dog sick. Unless you want to pay expensive return shipping costs, you are stuck with expensive food.

    Badlands Ranch

    Date: 01/13/2025

    I am so sorry to hear you did not see the results you had hoped for. I have checked your account and do see that you have been successfully refunded for your order. You will see the refund back in your account in 3-5 business days. Thank you for reaching out.

  • William O

    Date: 11/27/2024

    This company suffers from ******* customer service. After my FIFTH (5th) email to their customer service, I am still waiting for a response. In each email, I respectfully asked Badlands Ranch to please cancel all Badlands Ranch dog food orders from here onwards.After my third email received no reply, I explained why I was canceling. My dog, who normally is not finicky about dog food, does NOT like Badlands Ranch dog food. IN FACT, he HATES IT. It is excessively dry and apparently flavorless. For a product that is purportedly made from natural meat products, my dog simply turns his nose up to ***** add insult to injury, Badland Ranchs so-called superfood is outrageously overpriced.

    Badlands Ranch

    Date: 12/09/2024

    I sincerely apologize for any frustration when working with our customer service teams. I have checked your account and do show that the membership itself was canceled on 11/24. I would recommend checking your spam/junk folder for the confirmation. Thank you for reaching out, have a great rest of your day.

  • Ryan M

    Date: 10/10/2024

    ***BUYERS WHO LOVE THEIR PUPS - BEWARE*****HUGE scam. I fell for *********** commercial on ******* as I was searching for kibble alternatives for my aging dogs. Small batch, wholesome ingredients, no fillers, AND not available in big box retailers to keep the cost down for us, loving and caring pet owners? SIGN ME UP!It was a bit pricey, but hey - my pups are worth it and my first order was discounted.I got the food - my dogs are 75 lbs. The bags are 20ish ounces - 3 bags arrived 9/30 and were gone by 10/8. That's $100 for less than 2 weeks of food AND that price is w/ a promo discount....guess what. You can buy it at any big box pet supplies company online for less than what Badlands charges "full price" (without the discount). Shame on me for not fact checking ********* before buying into the propaganda.After deciding I was done, I cancelled my subscription and asked to return my unused treats (since they have a 100% satisfaction guarantee) - I have to pay shipping to return them. I contacted them on 10/8 - 8 days after I received my product. No answer. I then called them on 10/10 and missed the window....also, one of the bags on the BOTTOM of the box (I ordered 6 bags) came damaged, but since I didn't call immediately to report, I wasn't eligible for free shipping on the return. *****! Seems like they would offer free shipping on returns if they stood behind their product....because, I mean, if their product was truly that great then why would people return it?

    Badlands Ranch

    Date: 10/11/2024

    We are so sorry to hear this did not make for a good fit and for any frustration caused while working with our **************** teams. Our Return Policy within the Terms and Conditions listed on our website does state the consumer's responsibility in return shipping. We want to ensure our customer concerns are being heard so we have refunded you for the order in full as of today. Please allow 3-5 business days for that refund to reflect back to your account. Thank you for reaching out, have a great rest of your day!

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