We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shipping Masters

UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Masters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off an ****** return on 1/15. Business was supposed to provide a box and mail the return. I have a receipt. Tracking shows the package has never left the business, so my refund of $130 is delayed, and will not be issued until ****** receives the package. As of 1/22 the business still has not shipped by return according to the tracking number. I don't live in the same town, and took the package here because I was in town on business. I have called numerous times. They don't answer the phone and my messages are not returned. I emailed the business, as they suggest doing on their website, and they have not responded.  

    Business Response

    Date: 01/30/2025

    Hello,

    This customer did a drop off at our location of an Amazon package. As a retail location for *** all we do is place the packages for *** to pick up and deliver, our packages are picked up daily so there are no packages sitting in our store. This package was picked up by *** so any delay on the delivery of this package is on them and not the store. This customer went online and filed a complaint on **** about this situation and than two days later said that his package was being taken care of by ******, so not sure what the customer would like from the ********************** at this point as we are a drop off location for ***.

    We feel we have done nothing wrong in this situation and don't know what the customer needs from our end. If the customer still needs a resolution they can reach out to the store or email me directly at ************************************ and I will try to help in any way that I can.

    Thanks

    Customer Answer

    Date: 01/31/2025

    I am rejecting this response because: the issue was not on them with respect to ****  The issue was that the package sat in this store for over a week before it was handed off to ***.  Moreover, the business does not answer the business phone, nor respond to voicemail or email messages.  I tried calling ******************************************************************* the store.  I got no return call or email.

    Business Response

    Date: 02/08/2025

    Hi

    I have tried to reach out to the customer via email and phone to find a resolution for this issue.

    Waiting to hear back from customer.

    Customer Answer

    Date: 02/10/2025

    I am rejecting this response because: the owner did reach out to me, that is true. But, not until I filed this complaint and poor online reviews.  The owner did explain the situation was beyond their control in terms of the tracking information shown online. However, the owner still has not addressed or apologized for the fact that they were completely unresponsive to my efforts to contact them before I ever submitted this complaint. I tried several times, and they do not return phone calls.  That is poor customer service and it was never addressed.

    Thank you.


UPS Store is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.