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Business Profile

Custom Curtains

Zebra Blinds

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with ZebraBlinds.com online on 2/27/23. I had emailed several times with customer service with them requesting information on my order as I was repeatedly told would be shipped 3-6 weeks after ordered. I did not receive this product until 90+days after my order was placed. When I was emailing with customer service rep *************** I was told I would be receiving 20% refund from my order due to delay. Once I received product hey did not put the right valance on the shade. I attempted to log into my account on www.zebrablinds.com and the site is no longer active. I attempted to call customer service at ************** and the number is no longer in service. I am wanting a full refund on my order due to large delay and not the accurate product I ordered. I have attached copy of the email with the representative that details my order date and his offer for the 20% refund. I am not able to pull my order total amount as I can not log into my account with them any longer AND the credit card I used to order has been closed due to I had my identity stolen so I am unable to track the transaction now either.

  • Initial Complaint

    Date:05/31/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for custom zebra blinds on April 11, 2023. My Order #********* total was $268.27. I had contacted the company on May 1st to see when my order would be shipped. I was told that turnaround time was three to seven weeks to manufacture and then another week for shipping. My order was estimated to be completed and shipped by May 29th. I was told that I would receive an email with shipping information. The customer service name was ***************. I tried contacting the company today as a follow up because I have not received any shipping information. The telephone number is now out of service and the website is not working. I'm concerned at this point that I have been scammed and I am out of my $268 payment.

Zebra Blinds is NOT a BBB Accredited Business.

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