We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Locksmith

24hr Lockouts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for 24hr Lockouts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

24hr Lockouts has 38 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint against "24 Hour Lockout" for their unethical business practices, including deception, unauthorized sharing of personal information, and extortionate pricing.On 12/5, I contacted 24 Hour Lockout to request a quote for a vehicle lockout service. During the call, I encountered issues with their basic address lookup capabilities and expressed my intention to seek service elsewhere. Despite this clear communication, 24 Hour Lockout proceeded to share my personal information with an independent locksmith without my consent.Subsequently, this locksmith contacted me under false pretenses, pretending to be affiliated with "Pop A Lock," the service provider I had decided to use. He performed the lockout service without my authorization and then demanded an exorbitant fee of $250, far exceeding the standard rate for such services. When I contested this amount, he disclosed that he was not associated with Pop A Lock but was sent by 24 Hour Lockout. I adamantly refused to pay the inflated price, and after much dispute, I was coerced into settling the payment at $85, which was still significantly higher than the agreed price with my chosen provider. The person requested payment via cashapp. Upon contacting 24 Hour Lockout to address this issue, they dismissed my concerns, stating that I had paid a "fair price" and refused to acknowledge the unauthorized use and disclosure of my personal information, or the fact that they dispatched a service that I explicitly declined. This response is unacceptable and highlights a severe lack of business ethics and customer care.This experience has not only caused me financial loss but also significant stress and inconvenience. The actions of 24 Hour Lockout demonstrate a blatant disregard for customer rights and privacy. I urge the ******************** to investigate this matter and hold 24 Hour Lockout accountable for their deceptive and unscrupulous practices.Sincerely,*******

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 1st 2022 ***** Come out and unlock my truck, I was given one price of ***** and then pay another picese of *****.. no they did not try resolve anything..I got email back form a manager that ever rude

      Business Response

      Date: 09/02/2022

      Hello, 

       

        This customer was never told $65. They are not telling the truth and we cant fix something for someone who just flat out wont acknowledge she wasnt told an EXACT PRICE OF $65. She got her car opened at 4am for $95, a price she was made aware of. Not only is our pricing policy listed on the website but we also record every single phone call. A recording that makes clear this customer is going out of her way to keep saying things that arent true. This customer thinks she deserves a free **********************. None of that will be happening and we wont be issueing and reimbursements or credits as she received exceptional service at 4am for only $95 a fair price she was made aware of is she had just LISTENED to what the dispatch told her.

    24hr Lockouts is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.