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Business Profile

Eyeglass Suppliers

Geek Eyewear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of glasses frames on the 23 September 2022. I received an automated confirmation email(attached) immediately. Since then, ive heard nothing. *** visited the website and in my account it states "awaiting fulfilment". I have tried contactiing them multiple times to no response. I have recently found complaints on their ******** page from customers in similar situations. The most recent complaining customer said the only way it was resolved was by contacting you(BBB) and then they received the 2 glasses frames they were expecting after 3 weeks -one of which was broken.I am ordering from outside of the US. The postage cost was a considerable addition to the frame price. The total came to $153. I do not want to receive my item only to find its broken. According to the order status it hasn't even been followed up let alone shipped, so i would appreciate a full refund.Whether its applicable or not but i also heard that the owner(***********************) is now more concerned with presenting herself as "luxury real estate" mogul via instagram. So now i am very concerned that Geek Eyewear is inactive yet theyre still accepting payments and only sending out leftover damaged stock when pushed to complete an order.Thank you for any help This is a lot of money for me to lose.

Geek Eyewear is NOT a BBB Accredited Business.

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