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Business Profile

Cell Phones

Victra

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 11, 2023 I went to the Victra store in *****, ** as the previous phone I had purchased there was getting very poor to zero service by the ******* carrier, for which Victra is an agent. They told me that I needed a new phone and that the ******* service would be fixed and fully operational by the end of the month (end of November, 2023). It is well know by many local residents that ******* has not been fully operational in the ************* area (****, **) where I live and work for the past couple of years. Only because they guaranteed that I would soon have service did I purchase a new phone from then. However, ******* has not restored coverage to this area by now, two months later. I have phoned ******* four times to complain and have an open case with them, ticket # NRB000011457191. Despite their promise to get back to me, they have abandoned me with almost no service unless I use my computer wi-fi to make a phone call. Furthermore, this Victra store billed me for chargers I did not need, as I already had these items from my last phone. However, they said the phone would not work without them, which was a lie. Also, they billed me$64.99 for Simple Universal Liquid Glass, which they said they would apply for free. Also, they charged $39.99 for set up and go service, which they did not tell me they would charge for. They also charged me $39.99 for a 3 foot cable, which I also did not need. They took advantage of me as a Senior Citizen (I am 79 years of age), telling me I need all this equipment which I only discovered later was unnecessary. Furthermore, the phone still does not work! I want a full refund as well as an apology. They should be ashamed of themselves for treating elderly people this way. I am the Pastor of a church in this county and intend to tell my congregation about their shameful and sinful practices. When the time comes to go before the Lord, they will have to answer for their lies.

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