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Business Profile

Auto Repairs

Slack's Automotive
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to have thermostat replaced they did that charged me $366 then told me that it was the water pump leaking so I did order **********. Took back to the shop when I got it where they charged me $702. Then put it back together told me a hose was leaking and would cost another $300 to take apart and fix got my car back finally and the next day the temp light is still blinking and coolant is gone. Not only did they not fix issue they over charged me

    Business Response

    Date: 11/20/2023

    The thermostat was replaced due to customer request. Once the thermostat was replaced, found the water pump was leaking. Customer did not want to have ** order the part and replace. Customer ordered their own part online and we installed it, to find part of the water pump was faulty. We do not warranty customer supplied parts and the customer was notified before work was started. We replaced the faulty part of the pump and vehicle had no leak and would not overheat. Customer called because of the check engine light came on and was told to bring it in but if it was any of the parts she bought we would not warranty the part and will have to charge for labor.

  • Initial Complaint

    Date:09/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my **** Camaro into shop for tire rubbing. Asked the owner if he happened to have a motor with more horespower. He said he had a 500hp built motor that runs off of race fuel. I gave him $5500 and sold my current engine to him for $500 (which ran perfectly fine. (Just bought the car 2 months ago for $75,000 from a dealer) I paid slacks another $2500 to do the motor swap. It took him one month and he gave me the car barely running. I took it to another mechanic and he told me the motor barely has 300 horsepower and can run on regular gas. it The race motor the sold me ONLY HAS 90 PSI OF COMPRESSION. My old engine was more than that. He lied to me about the power of the motor. I would like the money back from the engine and labor.

    Business Response

    Date: 08/01/2024

    I never sold the engine to this customer. Customer bought it from an employee, it was a personal engine of an employee. Transaction was between the customer and an employee not the business. We just installed the engine.

    Customer Answer

    Date: 08/01/2024

    It's been 2 years and I gave up on the car and got rid of it and no longer have the credit card I used for the purchase. I can go to ********** and get the statements if it would help. After slacks messed up my car I took it to another shop were they have videos on ******* of all the work that was done after Slacks messed everything up. 

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