Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** I have to be the one to leave a bad first review for these people.So I filed a claim on 2/15/23 with ******* home protect for my TV. They set me up with this company to come out and fix it on 2/21/23 from 8am-12pm.They told me and in email someone from Universal electronics asc will be in contact with you within 2 days to confirm the appointment. It is now 2/20/23. I leave a voicemail after no answer stating hey , I had an appointment , you guys didnt contact me and ******* said you guys would. was never vulgar, not rude in any way. I just wanted confirmation so I knew whether to take the 4 hour window period off or not. I took off work just so I didnt miss fixing my tv. Come nearing 12pm nobody. So I call them. They answer answer and he tells me the lady there rejected the order because I left a voicemail , because I wanted to confirm my appointment like make that make sense? Youre a grown adult acting like a child running a business. If you want professionalism, if you want someone who puts their pride aside from their work, find a new business to fix your stuff. Even if you have to travel to ********** , its worth the drive. Never had a company reject an order because someone was too hurt about a voicemail that wasnt vulgar in any way. And I have the recording of our phone call attached below. Enjoy.They can say what they want but the recording shows all, grow up Universal Electronics!!

  Business Response

  Date: 02/22/2023

  I did speak to ****************** on 12-22-2023.  I also informed him we did receive a voice mail from him.  I also stated after ****************** spoke his peace, we did not accept this dispatch on the fact his appointment had passed.  
  We are a third party vendor for ******* home warranty.  The dispatch is not confirmed until it is accepted by our company. Our company had never accepted this call and I did tell him it was because the time had passed for his scheduled appointment time with *******.  
  ********************** problem is with ******* since the call was never accepted and assigned to a technician.
  ******* made the mistake of creating a service call over a 3 day holiday weekend, promising the customer a ********************** date that had never been accepted by our company. His issue is with *******.