Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made many unsuccessful attempts to address the violations outside my home on Peppermill **. On a daily basis there is a lot of disturbance which happens on Peppermill which violates rules e.g. people honking their horns, parking backwards in spaces, residents in guest spots. This makes our home less livable and leaves the residents dealing with this few options. Parking enforcement is not my job as a resident though it becomes a distracting daily issue. Repeat offenders have done this for years. There are cameras posted around our street though I don't know if they are used.

  

  Business Response

  Date: 03/04/2024

  We acknowledge receipt of the complaint filed with the Better Business Bureau regarding the disturbances and violations occurring on Peppermill Ct as reported by the resident who lives at ******************************* As the management company, we work at the direction of the ***** of ********* and are responsible for overseeing the homeowner's association (***) regulations in the community. We take the concerns seriously and are committed to addressing them promptly.
  

  The Association apologizes for any inconvenience caused by the ongoing disturbances in the neighborhood. We assure the resident that we are actively taking action to address several present violations you have highlighted. This includes reinforcing our parking regulations, conducting nightly security patrols to monitor and enforce compliance, sending compliance and enforcement notices, and exploring additional measures to mitigate disturbances effectively. Furthermore, the camera system is currently non-operable and the ***** will be discussing its repair so it can be utilized moving forward. 

  At any time, owners may contact management regarding any violation of the Governing Documents so the Association may respond accordingly. Date, times, and photos are requested. Please rest assured that we are committed to fostering a peaceful and harmonious living environment for all residents in the community. We appreciate the resident's patience and cooperation as we work to resolve these issues strategically.

  Should you have any further concerns or require additional assistance, please do not hesitate to contact management directly. We value feedback and remain dedicated to ensuring the satisfaction of the members of the *** community.
  

  
  

  Customer Answer

  Date: 03/21/2024

  I am rejecting this response because: 

  The issues continues with repeat offenders abusing our hoa/commons, I sense there may be retaliation as well, as a week ago someone chipped the window of my ******** parked in my driveway, this is only one of many other incidents of residents, neighbors who have done other act of property dammage, to my car in previous examples, and other incidents where I have been prompted to call local law enforcement, who only respond to some of these issues, reminding me that this is private property, hence my complaint.
  

  I do not want to do law enforcement work foisted on me either as I am disabled.

  J

  
  

  

  Business Response

  Date: 03/21/2024

  We are sorry to hear of the ongoing issues you've been facing within the ***/commons area. Your concerns are taken very seriously, and we understand the frustration caused by these repeated incidents of property damage and potential retaliation. To best serve you, please contact management with the specific violation complaints so follow up can be made. You can send photos of any perceived violations to ******************************************************** with the date and time of the violation so disciplinary letters can be sent to the owners who are out of compliance with the *** rules. Unfortunately management is unable to control crime in the area which is left to the appropriate authorities. However, if an owner in the community has been identified as being involved in crime within the community, the *** will make contact with them.
  
  Ensuring the safety and well-being of our residents is our top priority, and we are actively investigating these matters to identify and address the root causes of these problems. We are actively tagging and towing vehicles as well as calling owners to disciplinary hearings for violations. We want to assure you that we are committed to creating a safe and harmonious community environment for all residents. We will be reviewing our security measures to address any issues promptly. We appreciate your patience and cooperation as we work towards resolving these issues. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.
  
  Sincerely,

  
  *******************************, Portfolio Manager
  Trident Property Management
  ********************************************************** 

  Customer Answer

  Date: 03/29/2024

  J ******